Live Chat Support Agent - work remote, no experience needed

The House of Mercier is thrilled to offer an exciting opportunity for a Live Chat Support Agent to join our remote team, with no previous experience required! This is a wonderful entry-level position for those looking to start their career in customer service, particularly within the luxury goods sector. As a Live Chat Support Agent, you will provide exceptional support to our customers through our live chat system, assisting them with inquiries about our exquisite jewelry collections and ensuring they have a seamless shopping experience.

Key Responsibilities
? Engage with customers via live chat, providing friendly and accurate information regarding products, services, and promotions
? Assist customers with order inquiries, including processing, shipping information, and returns
? Handle customer complaints and issues with professionalism and empathy
? Maintain clear documentation of customer interactions in our system to assist with future inquiries
? Stay informed about our product offerings and company policies to provide informed assistance
? Collaborate with team members to ensure a positive customer experience and share insights for continuous improvement
? Embody a positive and friendly attitude while interacting with customers to enhance satisfaction

Requirements
? Fluency in English is required; proficiency in additional languages is a plus
? No prior experience is needed; we provide training and support for new team members
? Strong written communication skills and a willingness to learn
? A proactive attitude towards problem-solving and customer service
? Ability to work independently in a remote environment and manage time effectively
? Basic computer skills and familiarity with digital communication tools are advantageous
? A passion for luxury products and a commitment to providing excellent customer service

Benefits
? Health Care Plan (Medical, Dental & Vision)
? Retirement Plan (401k, IRA)
? Life Insurance (Basic, Voluntary & AD&D)
? Paid Time Off (Vacation, Sick & Public Holidays)
? Family Leave (Maternity, Paternity)
? Short Term & Long Term Disability
? Training & Development
? Work From Home
? Free Food & Snacks
? Wellness Resources
? Stock Option Plan
? Great Salary
? Other Perks

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