Front End Customer Support Specialist
Posted 2025-03-14Role Description
We are seeking a Front End Customer Support Specialist to join our team at Sam's Club in Gurnee, IL. As a critical member of our front-end staff, you will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment.
About the Job
The ideal candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work well under pressure. You will work closely with our members to resolve issues, answer questions, and provide guidance on self-service technology. Your goal will be to create a positive shopping experience for our members and ensure they leave the club satisfied.
Responsibilities
? Process transactions accurately and efficiently using our point-of-sale system
? Provide exceptional customer service, addressing member inquiries and resolving issues promptly
? Maintain a clean and organized store environment, including restocking shelves and sweeping floors
? Work effectively as part of a team to achieve sales goals and promote member satisfaction
Requirements
To succeed in this role, you must possess:
? A high school diploma or equivalent
? Previous retail or customer service experience
? Strong communication and problem-solving skills
? The ability to work flexible hours, including evenings, weekends, and holidays
Compensation and Benefits
As a Front End Customer Support Specialist at Sam's Club, you can expect:
? A competitive hourly wage: $17.00 - $24.00
? A performance-based bonus award system
? A comprehensive benefits package, including medical, vision, and dental coverage
? 401(k) retirement savings plan with company match
? Tuition reimbursement program through Live Better U
About Sam's Club
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to creating a positive shopping experience for our members and strive to make saving simple for families and small business owners.
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