Customer Service Representative - Full Time (Email, Phone & Chat Support)

Hello everyone,

We are a major manufacturer of goods for children throughout Europe, looking to expand our team and hire several full-time remote customer service representatives.

We are looking for motivated customer service specialists fluent in Dutch or German.

Working conditions:

Hourly wage depends on your experience and the number of languages ??you know and is between $5-$15 per hour

Working a total of 40 hours a week.

Working from Monday - Friday (8:00 to 17:00 Central Europe Time).

Your daily tasks will include

Communicating promptly and professionally with customers via phone, email, and e-chat to provide support and product information.

Providing order status information and delivery

Managing cancellation requests

Resolving customer complaints

Improving overall customer satisfaction.

Requirements:

Previous experience - at least 1-year experience in customer service

Reliability - ability to work full-time during business hours

Proper service mentality - desire to listen to the needs and concerns of our customers and showing the genuine effort in solving their problems quickly and efficiently.

Patience and Self-Control - you should be able to find an approach for every customer and stay calm in stressful situations.

Ability to learn fast and stay open-minded.

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