Customer Service Specialist - Full Benefits

About the position

As a Customer Service Banking Specialist at Teleperformance, you will play a crucial role in delivering exceptional service to our clients. This position is designed for individuals who are passionate about helping others and are eager to find innovative solutions to customer inquiries. You will be the eyes and ears of our team, fielding customer inquiries through various channels including phone, email, chat, and social media. Your primary responsibility will be to connect with customers, understand their needs, and provide effective resolutions to their questions, issues, and concerns. In this dynamic and collaborative environment, no two days will be the same. You will have the opportunity to interact with a diverse range of customers, which will enhance your communication skills and broaden your understanding of different perspectives. As you navigate through customer interactions, you will also be responsible for de-escalating any issues that arise, ensuring that each customer feels heard and valued. If necessary, you will escalate interactions to the appropriate channels to ensure timely resolutions. Additionally, you will track all call-related information for auditing and reporting purposes, providing valuable feedback on call issues to help improve our processes. If required, you may also engage in upselling products or services to enhance the customer experience. At Teleperformance, we believe in nurturing our employees' growth and potential, and many of our leaders, including our Chief Client Officer, have advanced their careers from entry-level positions within the company. This is a fantastic opportunity for you to start your journey with us and explore the limitless possibilities that lie ahead.

Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
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? Calmly attempt to resolve and de-escalate any issues.
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? Escalate interactions when necessary and appropriate.
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? Respond to requests for assistance and/or possible processing payments.
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? Track all call-related information for auditing and reporting purposes.
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? Provide feedback on call issues.
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? Upsell if required.

Requirements
? High School Diploma or equivalent.
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? Banking Experience.
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? 18 years of age or older.
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? Proven call center experience.
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? Typing speed of 25 WPM or more.
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? Proficient in PC operation and navigation.
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? Entry-level network troubleshooting skills.
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? Ability to set up home Wi-Fi network.
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? Ability to set up and configure a router or switch.
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? Core proficiency with a laptop or desktop computer.
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? Able to work independently.
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? Excellent communication skills, both oral and written.
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? Ability to work in a constantly changing and fast-paced environment.
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? Ability to stay composed and objective under pressure.
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? Strong listening skills.

Nice-to-haves

Benefits
? Paid Training
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement programs

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