Virtual Assistant l Airbnb l Administrative l Spanish Speaker ? Contract to Hire

Company Overview:

We are a short-term rental management company overseeing 35+ properties in Los Angeles. Our mission is to provide exceptional hospitality experiences for our guests while maximizing revenue for property owners. We are seeking a dedicated and experienced Virtual Assistant (must speak Spanish) to join our team and help manage operations (airbnb, maintenance staff, cleaning staff, inventory) and also handle administrative tasks.

Job Description:

As a Full-Time Virtual Assistant, you will play a crucial role in the daily operations of our Airbnb/ short-term rental properties. Your primary responsibilities will include:

• Guest Communication: Handle inquiries, bookings, and guest support through various platforms, ensuring timely and professional responses.

• Reservation Management: Oversee booking calendars, coordinate check-ins and check-outs, and manage cancellations and modifications.

• Property Coordination: Work with cleaners, maintenance personnel, and other service providers to ensure properties are guest-ready.

• Review Management: Monitor and respond to guest reviews, maintaining a high standard of guest satisfaction.

• Listing Optimization: Assist in creating and updating property listings, ensuring they are optimized for visibility and bookings.

• Administrative Support: Perform various administrative tasks to support the management team.

Requirements:

• Hospitality and/or Adminstrative Experience: Direct experience with Airbnb or short-term rental management is highly preferred.

• Communication Skills: English and Spanish is required. Excellent verbal and written communication skills.

• Organization Skills: the ideal candidate must be very organized

Experience with or willingness to learn the following programs:

• Comfortable using Airbnb, VRBO, and other booking platforms.

• Hospitable: Our CMS for managing properties.

• PriceLabs: For dynamic pricing management.

• Breezeway: For cleaning management.

• WhatsApp: For team communication.

• Zoom: For team communication.

• Availability: Full-time availability with flexibility to handle urgent matters as they arise.

• Organizational Skills: Strong organizational skills with the ability to multitask and prioritize tasks effectively.

• Problem-Solving Skills: Ability to handle guest issues and operational challenges calmly and efficiently.

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