Customer Support Associate - Employee Assistance Program
Posted 2025-03-14Description:
? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
? Determines purpose of call by actively listening and interacting with callers
? Assesses client?s needs and communicates information regarding EAP/Worklife services
? Recognizes crisis situations and evaluates for needed action
? Performs appropriate research in databases to identify potential providers
? Enters member information into EAP system and documents thoroughly
? Schedules appointment for members with counselors
? Assists team members with necessary activities related to member inquiries
? Communicates effectively with internal stakeholders
? Makes outbound calls to assist with member resources
? Provides miscellaneous support including administrative tasks
Requirements: ? 1+ years? experience in call center environment ? Experienced in a social, psychological, or human service field providing client support ? Technical Requirement for personal residential internet service ? Select broadband or fiber internet service with minimum of 25mbps/3mbps ? A hardwired connection is required (ethernet connection)
Benefits:
? Full range of medical, dental, and vision benefits
? 401(k) retirement savings plan
? Employee Stock Purchase Plan
? Fully-paid term life insurance plan
? Short-term and long term disability benefits
? Numerous well-being programs
? Education assistance
? Free development courses
? CVS store discount
? Paid Time Off (PTO)
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