Call Center Receptionist

Description:
? The Call Center Receptionist serves as the first point of contact for participants.
? Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks.
? Answer and route incoming calls efficiently and professionally.
? Provide accurate information to callers regarding services or inquiries.
? Handle a high volume of calls while maintaining quality customer interactions.
? Answer calls in a courteous and friendly manner.
? Address participant concerns and escalate issues to the appropriate department if needed.
? Utilize call center software and CRM tools to log and track calls.
? Troubleshoot minor issues or forward technical problems to IT support.
? Work closely with team members and other departments to ensure seamless communication and support.

Requirements: ? High school diploma or equivalent ? Previous experience in a call center, receptionist, or customer service role is a plus ? Familiarity with multi-line CRM ? Strong verbal and written communication skills ? Proficiency in Microsoft Office Suite (Word, Excel, Outlook) ? Excellent time management and multitasking abilities ? Problem-solving skills and a proactive attitude ? Friendly and professional demeanor ? Patience and adaptability in handling diverse customer needs ? Ability to remain calm under pressure

Benefits:
? Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution
? 401(k) with company match
? Parental leave
? Paid time off
? Education/association dues assistance
? Charitable activities through fundraising and volunteer work
? Quarterly virtual Happy Hours
? Monthly Birthday Celebrations
? Annual Social gatherings

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