Inbound Customer Service Agent

Description:
? Provide direct support to GE Appliances Owners
? Strong focus on sales and service
? Responsibilities include product information, registration support, service inquiries, and troubleshooting

Requirements: ? One-year relevant working experience in a customer service or sales environment ? Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues ? Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner ? Requires a high degree of concentration and attention to detail to manage daily activity ? Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization ? Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products ? Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities ? Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once ? Ability to effectively work at home

Benefits:
? Paid on-the-job training and mentoring
? Work-from-home opportunities (equipment provided)
? No weekend shifts
? Paid time off
? Medical, dental, vision, and prescription benefits eligibility on day one of employment
? 401(k) program with a company match
? Short-term and long-term disability
? Life insurance
? Appliance discount program
? Tuition reimbursement
? Gym membership reimbursement
? Career growth opportunities

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