Entry Level Operations and Customer Service Coordinator

Description:
? Responsible for the coordination and execution of operational activities predominantly within North America
? Provide project management of multiple, simultaneous field projects
? Plan and coordinate telecom operations with a focus on professionalism and efficiency
? Take the lead in recruiting and training new pilots
? Ensure readiness for pilots before they arrive on site
? Tackle issues on the fly to maintain quality and service
? Support pilots with site access or planning needs
? Understand drone capabilities and airspace regulations
? Maintain awareness of the telecommunications industry
? Work with Quality Control team to maintain standards
? Keep track of projects with daily reports using spreadsheets and software

Requirements: ? Bachelor's degree preferred ? 1-2 years work or internship experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.) ? Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings ? Organizational skills and the flexibility to jump from priority to priority ? Able to work remotely and coordinate effectively with a fully remote workforce ? Interested in technology and the drone space ? Drone experience, knowledge of UAV operations and regulations is a plus ? Excellent English written and verbal communication skills ? Exceptional customer service ? A high degree of attention to detail ? Relevant experience with drones, and/or photography is preferred ? Familiar with the telecommunications industry, including specific equipment and access requirements ? Ability to work independently and in a team ? Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack ? Project management skills and attention to detail ? Excellent communication and writing skills in English; ability to communicate with customers pilots, and internal teams

Benefits:
? Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
? Medical insurance covered up to 100% depending the plan chosen
? Dental & vision insurance
? Flexible time off
? Stock incentive program
? Work from home environment
? Autonomy and upward mobility
? Diverse, equitable, and inclusive culture, where your voice matters

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