Remote Live Chat Agent PT/FT in Brainerd, MN

Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

Company: Cragun Corporation

Job description: As our live chat agent, you?ll be tasked with the most important job at our company?customer happiness. You?ll be responsible for creating experiences for customers that have a direct impact on the health and bottom-line for our company.?

To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable knowledgeable, and adaptable.?

Benefits

Pay Range: $18.00 - $22.00
? Health, Dental, Vision
? Dependent Care Account
? Health Club Membership
? Accident and Critical Illness Insurance
? Work from home
? College tuition for children of employees

Requirements: ? High school diploma or equivalent.? ? More education or experience may be preferred.? ? Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.? ? Understanding of company products, services, and policies.? ? Proficiency with computers, especially with CRM software, and strong typing skills.? ? Ability to ask prying questions and diffuse tense situations.? ? Strong time management and decision making skills.? ? Adaptability and accountability.? ? Fluency in multiple languages may be desired.?

What Will I Be Doing?
? Answering phones, emails, and live chat from customers
? Professionally responding to customer inquiries
? Identifying, escalating priority issues, and reporting to high-level management.
? Following up on complicated customer interactions where required.
? Recording details of customer interactions (proficiently and accurately)
? Develop rapport with customers, with an upbeat and positive attitude
? Offer solutions- not excuses

What qualities do I have?
? Excellent customer service attitude.
? Ability to engage and tailor interactions with each customer, making their experience exceptional
? Friendly, confident, and a self-starter
? Strong verbal and written communicator
? Positive and quick troubleshooter

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Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

Expected salary:

Location: Brainerd, MN
Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

Job date: Wed, 28 Jun 2023 22:48:52 GMT

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Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

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