Field Operations Analyst

Posted 2025-03-15
Remote, USA Full-time Immediate Start

Description:
? Performs centralized account reviews for Banking Centers and Business Banking Teams
? Identifies and prioritizes high risk account types for review completion
? Compiles Account Review findings and recommends corrections
? Reviews new account bank policies, programs and procedures to ensure compliance and makes recommendations for updates as needed
? The Field Operations Analyst works with the Field Operations team to help drive operational standardization, in a cost-effective manner, to foster long-term productivity, efficiency, and quality client service
? Will work on various projects and administrative tasks as determined by The Managing Director of Field Operations & Administration
? Conducts detailed Account Reviews of Banking Centers & Business Banking Teams
? Ensures that results and corrections of the Account Reviews are communicated using NARP and/ or written means
? Collaborate with assigned FO Partner to communicate review findings to ensure a consistent and united message
? Prepare and communicate monthly reports to Consumer Banking Leadership Teams and analysts as needed for the BCN Operations Scorecard
? Identify critical procedural/process deficiencies in relation to new accounts and recommends updates to account procedures, guides, and training objectives
? Attend Regional Meetings to provide coaching and procedure updates as needed
? Ensure compliance with all regulations, policies, and procedures

Requirements: ? 3+ years operations experience, including Banking Center experience preferred ? Candidates with advanced degrees (Associates, Bachelor?s, and/or Master?s) preferred, yet a High School diploma or GED is required ? Requires a deep knowledge of new account opening and review policies and procedures including specialty and business account types ? Strong communication skills ? Knowledge of banking products and services ? Effective decision-maker ? Strong interpersonal and team building skills ? Results oriented ? Must be highly organized and able to manage many concurrent projects

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