POST CLOSING MANAGER

Overview

The Post Closing Manager is responsible to manage the team of Conventional Post Closers and Document Specialists. The post-closing manage will utilize management reports and conduct team meetings to ensure the post-closing process is consistent and optimized across team members. Some of the staff for post-closing will be offshore.

RESPONSIBILITIES: ? Manage the workflow/productivity of the Conventional Post Closers and the Post Closing Doc Specialists ? Ensure the Conventional Post Closers and the Post Closing Doc Specialist pipeline stays within SLAs and meets accuracy and timeliness required by regulatory requirements and internal guidelines. ? Lead training and job aids for the Conventional Post Closers and the Post Closing Doc Specialist in conjunction with the training team. ? Train new employees in the department on the company?s loan origination system and manage performance of direct reports. ? Analyze management reports to improve processes and ensure SLAs are met. ? Be the subject matter expert for conventional post-closing and document procurement and perfection for internal and external stakeholders. ? Ensure Conventional Post Closers and Post Closing Doc Specialist perform all tasks accurately and course correct their work quality based on QA/QC results. ? Respond to Internal Audit, QA, QC, and monthly audit findings on a loan level as requested. ? Responsible for timekeeping, overtime and performance reviews of direct reports ? Provide leadership and guidance to staff; communicate the vision for the group and foster and develop needed skills. ? Work with manager to identify and implement new workflows and processes that improve efficiency and quality of convention loan reviews, document procurement and perfection. ? Work closely with Sales and Operations teams to ensure origination defects that are preventing investor purchase or lien perfection. ? Recruit, interview, and hire new staff as necessary. ? Conduct regular staff meetings to ensure staff are familiar with new policies and procedures as well as identify training needs/requests. ? Other duties as assigned.

Qualifications: ? Deep knowledge mortgage origination regulatory and investor requirements ? Takes initiative and can motivate staff and keep production and morale high. ? Strong problem-solving skills and can analyze root cause of issues and provide resolutions. ? Ability to meet deadlines across multiple requests in fast paced environment. ? 2 years mortgage origination experience with at least one year working in compliance or redisclosure teams. ? Ability to coach, lead, and train direct reports. ? Management experience preferred. ? Proficient with Office suite (excel, work, power point)

Certifications, Licenses, and/or Registration
? Not required but NMLS licenses preferred to enhance understanding of SAFE requirements for business unit.

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