Business Controls Manager

About the position

The role is part of SoFi's Business Controls team within the 1st Line of Defense (1LOD), focusing on the implementation and execution of key Risk Management programs. This position is essential for supporting Operations and Risk Management by collaborating with risk owners to develop effective controls, assisting in issue management, and ensuring compliance with Supplier Risk Management (SRM) requirements. The individual will work independently to maintain a strong control environment and contribute to the overall risk management strategy of the organization.

Responsibilities
? Partner with stakeholders to conduct walkthroughs and create process maps for critical processes, facilitating risk and control identification.
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? Collaborate with risk owners to identify and develop robust controls, providing guidance throughout the process.
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? Update and validate accuracy of risk-related data stored in RCSA inventory.
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? Assist issue owners in the design or enhancement of controls to address root causes in identified issues.
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? Support Supplier Relationship Owners (SROs) to ensure compliance with SRM program requirements.
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? Coordinate with stakeholders on new initiatives to integrate relevant controls as part of the implementation process.
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? Maintain strong engagement with 2LOD to ensure Operations and 1LOD Risk adheres to standards, policies, and procedures.
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? Provide support to stakeholders during oversight activities performed by 2LOD.
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? Collaborate with the 1LOD Business Controls testing team to ensure testing scope is comprehensive for identifying and mitigating risks effectively.
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? Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department.

Requirements
? Bachelor's degree.
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? 5+ years of relevant experience in the identification, analysis, and documentation of risks and controls.
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? Experience in the banking and/or fintech industry.
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? Working experience in understanding, documenting, and mapping complex processes.
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? Experience in identifying, advising, and challenging unmitigated risks and respective control points.
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? Working knowledge of banking products, processes, and regulations.
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? Ability to synthesize diverse processes and data and formulate appropriate conclusions.
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? Understanding of controls and how to apply them to different processes and functions.
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? Demonstrated ability to balance multiple critical priorities.
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? Self-starter with strong ability to work independently with minimum oversight.
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? Fluent in Excel and PowerPoint, comfortable with analyzing documented procedures and process flows in Google suite, MS Office apps, etc.
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? Strong interpersonal, verbal, and written communication skills; demonstrated experience in writing risks and controls.
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? Results-oriented with a demonstrated achievement of exceeding expectations.
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? Strategic thinker who can partner with process owners to drive process improvements.
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? Well-organized and demonstrates ability to balance multiple priorities.

Nice-to-haves
? Inquisitive nature, attention to detail, diligence, and a good attitude.
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? Prior experience in interacting positively with management and colleagues effectively via telephone (Zoom).

Benefits
? Comprehensive and competitive benefits package.

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