Senior ServiceNow System Administrator

Description:
? Administer, configure, and maintain the ServiceNow platform to ensure its optimal performance, security, and reliability.
? Manage system upgrades, patches, and configurations to align with company standards and industry best practices.
? Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement.
? Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency.
? Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations.
? Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery.
? Integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency.
? Collaborate with teams to ensure integrations are effective and meet business requirements.
? Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth.
? Provide training and technical support to users and stakeholders, empowering them to adopt and effectively use the platform.
? Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement.
? Monitor system health, usage, and performance to ensure the platform operates at its best.
? Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions.
? Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing.
? Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth.

Requirements: ? Bachelor?s degree in Information Technology, Computer Science, or a related field (or equivalent experience). ? 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role. ? Proficiency in ServiceNow ITSM modules and platform capabilities. ? Strong expertise in JavaScript, HTML, CSS, and REST APIs for customizing workflows and integrations. ? Familiarity with Flow Designer, client scripts, and server-side scripting. ? Preferred Certifications: ? ServiceNow Certified System Administrator (CSA). ? Certified Implementation Specialist (ITSM or other modules). ? ITIL Foundation certification or equivalent. ? Soft Skills: ? Strong problem-solving and analytical skills, with a keen attention to detail. ? Excellent communication and collaboration skills, enabling effective interaction with both technical and non-technical stakeholders. ? Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment. ? Nice to Have: ? Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules. ? Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM). ? Familiarity with cloud platforms and mobile device management.

Benefits:
? This role is also eligible for a bonus and competitive benefits.
? More information about our employee benefits can be found in the link above.

Apply Job!

For more such jobs please click here!