Onsite Health Insurance Representative?/Licensed

Position: Onsite Health Insurance Representative (Licensed)
LOCATION

Greensboro, NC
JOB TYPE

Full-Time
POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Licensed Health Insurance Representative, you will be responsible for assisting customers in navigating their health insurance options, providing expert guidance on plans, benefits, and coverage details, and ensuring compliance with industry regulations. You will be vital in delivering exceptional customer service while helping clients make informed decisions about their health insurance needs. This role requires a strong understanding of health insurance policies, excellent communication skills, and the ability to thrive in a fast-paced environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES

Key Responsibilities: ? Provide information to customers about various healthcare options and insurance policies. ? Help customers choose the appropriate insurance policy that fits their needs. ? Engage with customers to understand their requirements and provide relevant solutions. ? Ensure that all activities and advice comply with insurance regulations and company policies. ? Deliver high-quality service to ensure customer satisfaction and retention. ? Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. ? Maintain accurate and up-to-date customer information and documentation. ? Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. ? Promote various insurance products and services to meet sales targets and business objectives. ? Resolve any concerns that customers may have with their insurance policies. ? Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. ? Participate in ongoing training and professional development to maintain licensure and improve skills. CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:
? High school diploma or GED
? Must hold a valid Healthcare Insurance License
? Previous call center experience is preferred.
? Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
? Excellent oral and written communication skills.
? Strong organizational abilities and interpersonal skills.
? Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
? Capable of functioning efficiently in a fast-paced environment.
? Dependable in completing assignments and maintaining attendance.

Requirements: ? A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed) ? Two 21" monitors are needed. ? A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. ? Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems. ? You must provide your own headset. Specific models will be recommended during the interview process. CONDITIONS OF EMPLOYMENT

All MCI Locations
? Must be authorized to work in the country where the job is based.

Subject to the program and location of the position
? Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
? Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based?

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