Detection & Investigation Quality Lead

About the position

The Detection & Investigation Quality Lead at PNC plays a crucial role in the Independent Risk Management organization by conducting quality analysis of complex investigations. This position is responsible for ensuring that investigations are thorough, accurate, and compliant with internal policies and external regulations. The lead will coach and mentor investigative staff, identify systemic issues, and drive continuous improvement projects to enhance the quality of investigations.

Responsibilities
? Conduct quality analysis of complex investigations performed by senior staff.
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? Review high-impact investigations to ensure appropriate decision-making and documentation.
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? Ensure narratives are complete, accurate, and comply with guidance and policies.
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? Apply subject matter knowledge to vet case decisions and resolve discrepancies.
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? Maintain strong quality control protocols and improve incoming quality.
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? Coach and mentor analysts on indicators of typologies and emerging threats.
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? Identify and analyze complex factors related to risk mitigation and protection.
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? Facilitate root cause analysis and implement corrective actions for systemic issues.
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? Elevate high-profile cases to management for visibility of potential risks.
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? Drive continuous improvement projects.

Requirements
? Bachelor's degree or equivalent experience in a relevant field.
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? 3+ years of relevant industry experience.
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? Strong analytical and critical thinking skills.
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? Knowledge of anti-money laundering and sanctions policies.
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? Experience in fraud detection and prevention.

Nice-to-haves
? Analytical Thinking
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? Customer Solutions
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? Decision Making
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? Operational Risks
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? Problem Resolution
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? Researching
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? Risk Mitigation Strategies
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? SAR Filings
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? Working in a Fast-Paced Environment

Benefits
? Medical/prescription drug coverage with Health Savings Account feature
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? Dental and vision options
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? Life insurance for employees and dependents
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? Short and long-term disability protection
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? 401(k) with PNC match
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? Pension and stock purchase plans
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? Dependent care reimbursement account
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? Back-up child/elder care
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? Adoption, surrogacy, and doula reimbursement
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? Educational assistance
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? Robust wellness program with financial incentives
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? Paid maternity and/or parental leave
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? Up to 11 paid holidays each year
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? 8 occasional absence days each year
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? 15 to 25 vacation days each year depending on career level and service years

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