CLAIMS CARE ASSOCIATE (REMOTE AVAILABLE)

About the position

The Claims Customer Care Associate role at Lincoln Financial Group is an exciting opportunity to join the Claimant Excellence Team, which is dedicated to providing exceptional support for Group Protection in a remote environment. This position involves engaging with claimants who have inquiries about various group insurance products, including dental, life, disability, and FMLA. As a Claims Customer Care Associate, you will serve as a vital link between the employee (member) and the claims examiner, ensuring a positive customer experience during their challenging times. The role requires effective communication skills, as you will be responsible for answering calls, providing information, and educating customers about their claims needs and the next steps in the process. In this fast-paced environment, you will handle approximately 50-60 customer interactions daily, utilizing multiple applications and platforms to provide accurate information and verification of benefits. Attention to detail is crucial, as you will need to ensure that claims and leaves are documented correctly. You will also be expected to communicate professionally and effectively through both email and phone with internal and external stakeholders, demonstrating flexibility and responsiveness to meet customer expectations. Additionally, you will have the opportunity to identify and recommend process improvements to enhance team performance and quality. The training schedule for this position is Monday to Friday from 9:00 AM to 5:30 PM EST for six weeks, during which no time off is permitted. After training, you will be required to work an 8-hour shift between 8:00 AM and 8:00 PM EST, with the possibility of later shifts as you progress in your career. This role offers a defined career path and development program, providing insight into group insurance administration while equipping you with new skills.

Responsibilities
? Answer claimant calls regarding group insurance products in a call center environment.
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? Act as a liaison between the employee and the claims examiner to provide a positive customer experience.
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? Educate customers on their claims needs and advise on next steps in the process.
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? Communicate with approximately 50-60 customers daily, providing information regarding their claims.
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? Provide verification of benefits as needed for members.
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? Demonstrate attention to detail to ensure claims and leaves are documented appropriately.
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? Communicate effectively through email and phone with internal and external stakeholders.
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? Identify, recommend, and champion process improvements and organizational initiatives.

Requirements
? High School Diploma or GED.
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? Ability to communicate effectively (verbal/written).
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? Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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? Must have internet bandwidth of 12Mbps (preferred 25 Mbps).

Nice-to-haves
? Data entry and research experience in a fast-paced environment.
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? Ability to maneuver through multiple systems as needed.

Benefits
? Clearly defined career tracks and levels.
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? Leadership development and virtual training opportunities.
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? PTO/parental leave.
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? Competitive 401K and employee benefits.
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? Free financial counseling, health coaching, and employee assistance program.
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? Tuition assistance program.
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? Remote work environment and flexible work hybrid situations.

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