Claim Associate - Auto - Hybrid
Posted 2025-03-14About the position
The Claim Associate position at State Farm involves assisting customers through the claims process while delivering exceptional service. This hybrid role allows for a combination of remote and in-office work, particularly during the training period. The position emphasizes communication, accountability, and the ability to handle multiple tasks in a fast-paced environment.
Responsibilities
? Answering inbound calls and making outbound calls to customers in a call center environment.
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? Supporting customers through personalized, caring, and simple interactions.
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? Proactively investigating claims and applying policy coverage.
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? Accurately documenting claim files.
Requirements
? Clear, professional, and empathetic communication skills.
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? Ability to multi-task across technical platforms.
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? Accountability in job responsibilities.
Nice-to-haves
? Experience in customer service or claims handling.
Benefits
? Annual bonus based on individual and enterprise performance.
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? Annual merit increases.
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? 401(k) contribution.
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? Paid Time Off (PTO) including 5 days of Life Leave and Paid Volunteer Time.
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? Annual Celebration Day.
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? Tuition Assistance Programs.
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? Wellness and mental health programs.
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? Discounts from hundreds of retailers through the Perks at Work program.
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