Virtual Banker - Client Experience Associate

About the position

Get ready for an exhilarating role as a Virtual Banker, where you'll be the driving force behind delivering an exceptional experience to our clients. As a Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each client interaction is an opportunity to strengthen the bond between the bank and the client, all while living up to First Horizon's brand promise of Understanding in Action. Show off your lightning-fast reflexes by swiftly responding to client inquiries in a friendly and courteous manner. Be the superhero that our clients can rely on for prompt assistance! Be the master of first-call resolution, tackling client service inquiries and issues right from the first call. Use your sharp instincts to identify the topic and type of assistance needed, ensuring a smooth experience for our clients. Take on the role of an educator by helping clients understand the fundamentals and benefits of the products and services we offer. Your knowledge and enthusiasm will leave them inspired and empowered. Be the detective who spots any issues that negatively impact the client experience and escalate them through the appropriate channels. Your attention to detail will ensure a seamless and unforgettable experience for our clients.

Responsibilities
? Respond to client inquiries in a friendly and courteous manner.
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? Resolve client service inquiries and issues on the first call.
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? Educate clients on the fundamentals and benefits of products and services.
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? Identify and escalate issues that negatively impact the client experience.
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? Ensure a seamless and unforgettable experience for clients.

Requirements
? High school diploma or equivalent required.
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? Minimum two years of customer service experience or equivalent combination of education, training, and experience.
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? Strong computer skills and ability to use multiple applications simultaneously.
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? Bilingual in English and Spanish is a plus.
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? Excellent verbal and written communication skills with emphasis on grammar and etiquette.
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? Strong problem-solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality.

Nice-to-haves
? Bilingual in English and Spanish is a plus.

Benefits
? Medical with wellness incentives
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? Dental insurance
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? Vision insurance
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? HSA with company match
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? Maternity and parental leave
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? Tuition reimbursement
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? Mentor program
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? 401(k) with 6% match

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