Program Manager Lead- P&C Property Underwriting

About the position

As a dedicated Program Manager Lead at USAA, you will play a crucial role in the management, execution, and delivery of large-scale programs that consist of multiple projects. These programs are typically multi-year in duration and involve significant costs and scope. Your primary responsibility will be to ensure that these programs align with the CoSAs strategic imperatives and to monitor their overall health. You will work diligently to achieve multi-year program deadlines, manage scope, and deliver overall program benefits. In this position, you will support cross-functional teams in the development and execution of change plans, adhering to USAA's change methodology or industry best practices. Your leadership will be essential in implementing strategic tasks that align programs with the organization's business strategy and goals. You will be responsible for developing multi-year business plans that deliver business capabilities while reducing risk and delivering early business value wherever possible. You will collaborate with program sponsors and cross-functional teams to evaluate, plan, and develop the scope, milestone roadmaps, required resources, work plans, budgets, anticipated dependencies, and timing for new programs. Regular reporting will be a key aspect of your role, providing stakeholders and management with status updates, identifying risks or issues, and ensuring that all team members understand their roles and interdependencies. Additionally, you will assist in developing performance metrics, dashboards, and management tools to articulate the status of key activities, ensuring timely and successful execution. Your expertise will also be utilized in identifying potential new program opportunities that deliver integrated solutions to meet multiple business partner needs. You will negotiate agreements, settle disputes equitably, and diffuse high-tension situations while ensuring alignment of demand to capacity. Mentoring Program Managers in identifying benefits and defining alternatives across departmental programs will be part of your responsibilities, as will adhering to EPMO processes, procedures, controls, standards, tools, and templates. You will drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology, ensuring that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Responsibilities
? Lead the implementation of strategic tasks that align programs with the organization's business strategy and goals.
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? Develop multi-year business plans to deliver business capabilities and define execution approaches to achieve business goals while reducing risk.
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? Work with program sponsors and cross-functional teams to evaluate, plan, and develop scope, milestone roadmaps, required resources, work plans, budgets, anticipated dependencies, and timing for new programs.
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? Prepare reports that provide stakeholders and management with status updates, including identifying risks or issues.
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? Ensure all team members understand how to work together, understand interdependencies, and coordinate their efforts to complete program goals.
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? Assist in the development of performance metrics, dashboards, and management tools that articulate the status of key activities.
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? Direct analyses, root cause identification, and development and recommendation of key work products.
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? Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
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? Define and maintain multiple program strategies based on business demand and ROI expectations.
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? Negotiate agreements, settle disputes equitably, and diffuse high-tension situations.
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? Mentor Program Managers in identifying benefits and defining alternatives across departmental programs and USAA programs.
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? Adhere to EPMO processes, procedures, controls, standards, tools, and templates as required.
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? Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
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? Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements
? Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
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? 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.
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? Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
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? Advanced understanding and demonstrated application of risk management policies and procedures.
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? Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles/methodologies.
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? Proficient experience in USAA's change management methodology or similar industry change management methodology.
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? Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets.
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? Stakeholder management and influencing skills.
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? Expert level of experience in Principles of Project, Program or Portfolio Management.
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? Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice-to-haves
? Underwriting and/or Product experience.
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? Prior experience leading transformation efforts across multiple stakeholder groups.
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? Demonstrated experience leading communications efforts to drive change adoption.
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? Ability to navigate and influence at all levels of the organization.
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? Working P&C insurance experience.

Benefits
? Comprehensive medical, dental, and vision plans.
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? 401(k) retirement plan.
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? Pension plan.
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? Life insurance coverage.
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? Parental benefits.
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? Adoption assistance.
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? Paid time off program with paid holidays plus 16 paid volunteer hours.
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? Various wellness programs.
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? Career path planning and continuing education assistance.

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