Clinical Coordinator - Patient and Family Relations

Position Overview:

The Patient and Family Relations Team Clinical Coordinator is a full-time position with both in-person and work-from home capabilities. Our home office is located in Framingham, MA and offers PTO, sick leave, and full medical and dental benefits.

Position Responsibilities: ? Collect, record and review patient demographics/medical information ? Serves as primary point of contact for patient-related inquiries ? Review medico-legal forms ? Follow HIPAA regulations to protect patients confidentiality ? Communicates daily scheduling changes, charting, and documentation needs appropriately ? Manage phlebotomy requests and coordinate with suppliers ? Manage product kit coordination to and from patients ? Discuss financial information with patients and possibility of participation in financial-assistance-program ? Provide support by establishing payment arrangements for uninsured ? Work alongside clinical coordination team facilitating genetic testing orders ? Performs other related tasks and duties as assigned

Position Requirements: ? Fluent in Spanish/Mandarin/Arabic ? Advantage ? College degree ? Life Sciences preferred ? Strong Communication skills ? Strong base knowledge of genetics ? Excellent computer skills ? Proficient in Microsoft applications ? Excellent written and verbal communication skills ? Strong organizational, time management, and prioritization, and multitasking skills ? Outstanding customer service ? Attention to detail and problem-solving skills ? Ability to manage and maintain relationships with patients ? Ability to work independently and as part of a team

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