Casualty Represented Senior Desk Adjuster(Primarily Home) (Open)

About the position

This is a senior-level role focused on investigating and maintaining complex casualty claims, specifically those that are attorney-represented. The primary responsibilities include determining liability, securing necessary information, reviewing coverages, arranging appraisals, and ultimately settling claims. The position is primarily home-based, allowing for a flexible work environment where you will spend approximately 80% of your time working from home, with occasional travel to office locations for team meetings, training sessions, and cultural events. The role requires a strong understanding of both first-party and third-party claims under various policy types and endorsements, as well as the ability to handle claims in good faith while making independent decisions on most files. In this position, you will be responsible for investigating the origin and cause of claims by contacting various parties, including insureds, claimants, agents, attorneys, and contractors. You will need to identify complex issues and seek assistance when necessary. The role also involves conducting on-site inspections, evaluating damages, and negotiating claims with insureds, claimants, and public adjusters. You will interpret and apply policies, leases, by-laws, declarations, and contract coverages to assigned losses, ensuring that all parties are informed about the claim process and status. Additionally, you will serve as a mentor and subject matter expert for less experienced adjusters, sharing your extensive knowledge of the claims handling process. The position reports to a Manager in Adjusting Services and is designed for individuals with a strong background in handling Bodily Injury claims, particularly those represented by attorneys. The company offers relocation support for eligible candidates and encourages internal candidates to apply regardless of their current location. Compensation for this role ranges from $67,000 to $111,000, depending on job level and geographic location.

Responsibilities
? Investigate the origin and cause of claims by contacting insureds, claimants, agents, attorneys, and contractors.
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? Identify complex issues and seek assistance as needed.
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? Handle both first-party and third-party claims under multiple policy types and endorsements.
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? Conduct on-site inspections when necessary and evaluate damages.
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? Negotiate claims with insureds, claimants, and public adjusters.
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? Respond to customer inquiries and make appropriate decisions to close files as needed.
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? Interpret and determine policies, leases, by-laws, declarations, and contract coverages for assigned losses.
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? Make independent decisions and self-supervise most files, recognizing when assistance is needed.
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? Proactively provide all parties with claim process updates and status information.
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? Serve as a mentor and subject matter expert for less experienced adjusters.

Requirements
? Demonstrated experience providing customer-driven solutions, support, or service.
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? Experience handling first-party and third-party, multi-line claims.
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? Experience handling simple to moderately complex claims.
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? Extensive knowledge and understanding of policies and endorsements.
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? Extensive knowledge of each phase of the claims handling process.
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? Obtain state-specific property casualty claims licensing as required.

Nice-to-haves
? Experience handling Bodily Injury attorney-represented claims preferred.

Benefits
? Comprehensive medical, dental, and vision benefits.
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? 401(k) contribution and pension plan.
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? Annual incentive program.
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? 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
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? Student loan repayment program.
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? Paid family leave.

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