Customer Service Specialist II, Range A20 Non-Exempt

Position: Customer Service Specialist II, Pay Range A20 Non-Exempt
Salary: $26.33 - $34.86 Hourly

Location : Seattle, WA

Job Type: Candidate Pool Registry

Job Number: CP002

Department: Housing Choice Voucher

Opening Date: 01/18/2023

Closing Date: Continuous

Job Summary

We offer competitive salary, great benefits, and work that matters to our community.

The Organization:
The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven Agency in Lower Queen Anne, Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 650+ employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity.

SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our and .

The Position:
We are seeking to fill a Customer Service Specialist IIposition We are looking for someone to perform a wide range of customer service and office support functions. Please note that this is a candidate-pool posting and not for a specific vacancy. Please also note that the vacancy may be a term-limited position with an estimated end date.

How to Apply:
? Complete the online Neo Gov application by clicking the Apply button in the upper right-hand corner of this posting.
? The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
? Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
Answer the supplemental questions, if applicable.

The ideal candidate has:
? Three years' work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
? Use of Document Imaging is preferred but not required.
? Two years of mail processing, or equivalent clerical experience is preferred.
? High school diploma or equivalent.
? Valid Washington state driver's license with an insurable driving record.
What will you do?
? Provide front-line information and assistance to customers, on the telephones, and in person.
? Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.
The Location: 101 Elliot Ave. W Seattle, WA 98119

Why Should You Apply?
? Competitive salary
? Great benefits
? We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
? We also offer generous paid leave and holidays
? Reasonable hours
? Part-time telework opportunities in some jobs
? Opportunities for on-the-job training
For additional information on the job, please see the .
For information on our hiring practices, see our and .

Benefits
Seattle Housing Authority (SHA) is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80 hours per month. (Temporary and On-Call positions are not eligible for the full benefits package).

The following is a brief summary of the SHA benefit programs:

Eligibility
As a new hire, your coverage begins on the first calendar day of the month if your hired date is on the first of that month. Otherwise, your coverage begins on the first of the following month.

Medical
Employees may select from four medical plans - Kaiser Permanente Standard Plan, Kaiser Permanente Deductible Plan, City of Seattle Preventive Plan, and City of Seattle Traditional Plan.

The monthly cost for each of the plans are as follows:

is $48.40 with or without children or $99.90 with spouse/domestic partner with or without children

is $25.00 with or without children or $56.92 with spouse/domestic partner with or without children

is $48.12 with or without children or $98.50 with spouse/domestic partner with or without children

is $0 with or without children or $32.34 with spouse/domestic partner with or without children

Dental
Employees may select from two dental plans - , an incentive plan, or , a managed care plan. Our dental plans include coverage for eligible dependents and are paid for by SHA.

Vision
SHA offers two vision plans through The Basic plan is fully paid for by SHA. The Vision Buy-Up plan is paid for by the employee. The Buy-Up plan provides more frequent coverage of lenses, frames, and contact lenses and includes coverage of progressive lenses.

Long Term Disability Insurance
If you are disabled, the Basic Plan will be combined with other sources of income to pay you up to $400 a month after a 90-day waiting period. Employees may purchase long-term disability coverage that provides up to 60% of gross monthly salary during disability.

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