Technical Account ManagerJob title is ?Technical Account Manager?

Company Description

We?re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.

Job Description

Job Description
? The Technical Account Manager will be an extended part of client?s technical team ensuring automation solutions are running effectively
? Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
? Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
? Assist in technical support for customers to support pre-sales and post-sales processes
? Address all product-related queries on time
? Hold educational and informational training sessions to enable our clients to use UiPath products effectively
? Provide developers with customers? feedback and contribute to identification and creation of new features or products
? Perform initial or secondary investigations and respond to online and phone support requests
? Deliver periodic reviews with customers (e.g. Health checks)
? Proactively analyze customers? needs and suggest upgrades or additional features to meet their requirements
? Collaborate cross departmentally within UiPath to establish and communicate best practices

Requirements
? A degree in Computer Science or relevant degree
? A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
? Fluency in written and spoken English is mandatory
? 3-5 years relevant work experience in a customer-facing, technical account management
? Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
? SaaS and Cloud experience a benefit
? Solid technical background with hands on experience in digital technologies
? Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
? Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
? Familiarity with software and front-end development
? Excellent verbal and written communication skills
? Strong analytical and problem-solving skills
? Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
? Diplomacy, tact, and poise under pressure when working through customer issues.
? Willingness to travel approximately 50%
? Preferred UiPath Certifications ? RPA Advanced, Infrastructure fundamentals
? Solid technical background with hands on experience in digital technologies
? Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
? Previous experience with UiPath or other relevant vendor products is highly desired
? Seniority Level

Mid-Senior level
? Industry
? Information Technology and Services
? Employment Type

Full-time
? Job Functions
? Sales
? Business Developme

Apply Job!

For more such jobs please click here!