Senior Client Relationship Manager ? Student & Families

CuraLinc Healthcare is seeking an experienced and energetic client service professional to directly manage business relationships with school district clients. The Sr. Client Relationship Manager will be responsible for developing and executing strategies to drive client retention and growth, ensuring the successful implementation and continued success of employee assistance program (EAP) and wellness services tailored to the unique needs of students and families.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected].

Primary Responsibilities
? Manage Business Relationships: Oversee the Relationships with a Defined Portfolio of School District Clients, Ensuring that the EAP and Wellness Programs Meet the Specific Needs of These Sectors
? Consultative Recommendations: Provide Expert Guidance and Recommendations to Help Clients Optimize the Use of EAP and Wellness Programs by Students, Parents, Care Givers, and Families Ensuring They Align with Their Needs
? Client-Specific Engagement Strategy: Collaborate with Client Plan Sponsors (E.G., School Administrators, Teachers, Student Health Services, Union Leadership, and Municipal HR Departments) to Develop and Implement Engagement Strategies for EAP and Wellness Programs Tailored to Educational Environments
? Program Performance Evaluation: Continuously Assess and Refine Program Performance Both Internally and Externally, Identifying Areas for Improvement while Ensuring Compliance with Public Sector Regulations and Unique Client Requirements.
? Market Understanding: Develop and Maintain a Deep Understanding of the Role of CuraLinc's Product Suite within the Healthcare Benefits Landscape, Specifically how it Applies to School Districts
? Client Presentations: Represent CuraLinc Healthcare in Presentations to Current and Prospective Municipal and School District Clients, Highlighting the Benefits of EAP and Wellness Solutions and Ensuring Alignment with Their Organizational Goals and Student and Family Needs

Key Skills and Competencies
? Excellent Presentation and Written Communication Skills: Ability to Clearly Communicate Complex Concepts and Benefits to Diverse Municipal and Educational Stakeholders.
? Project Management and Organizational Expertise: Strong Ability to Manage Multiple Client Relationships, Including Coordinating with Various Departments within Municipalities and School Districts.
? Results-Driven and Autonomous: Highly Motivated and Able to Work Independently in a Fast-Paced Environment, with a Focus on Achieving Measurable Outcomes for Clients.
? Proactive And Detail-Oriented: Strong Attention to Detail with a Proactive Approach to Solving Client Challenges and Driving Program Success.
? Relationship Building: Proven Ability to Build and Maintain Long-Term, Successful Relationships with Public Sector Clients, Understanding the Unique Challenges and Needs of Municipalities and School Districts.

Required/Minimum Qualifications
? Five (5) or More Years of B2B Account Management/Client Services Experience in Health Care, Employee Benefits or Insurance (EAP, Wellness/Wellbeing, Clinic, TPA, Carrier, Broker, PBM, Medical Mgmt., Health Technology, Etc.) with a Focus on Municipal or Educational Sectors Preferred
? Stable Employment History
? BS/BA Degree
? Proficiency within the Microsoft Office Suite

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical insurance, PTO, 401(k) with match, dental, vision, life and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Benefits

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

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