Personal Insurance Customer Service Rep - Future Consideration (Remote | Hybrid)

Position Title: Personal Insurance Service Advisor

Job Overview

Join our esteemed team as a Personal Insurance Service Advisor, where you will play a pivotal role in delivering exceptional service and cultivating enduring client relationships. Collaborating with a dedicated group of licensed professionals, you will be instrumental in understanding client needs and providing effective solutions that enhance the overall client experience. Your contributions will be fundamental to the success of our Personal Lines Department, directly impacting our profitability goals.

Key Responsibilities

As a Personal Insurance Service Advisor, You Will
? Develop robust, trusting relationships with clients during crucial interactions, including policy updates, billing inquiries, and claims consultations.
? Ensure precision and efficiency in executing tasks, including managing manual declaration pages, processing downloaded policy transactions, and handling various endorsements.
? Collaborate effectively with insurance carriers and internal personnel, including underwriters and marketing representatives, to deliver superior customer service and maintain positive partnerships.
? Support team operations by providing backup assistance to fellow Service Advisors and Insurance Advisors, ensuring seamless workflows.

Required Skills

We seek candidates with the following skills:
? Proficient in Microsoft Office applications.
? Exceptional written and verbal communication skills.
? Strong attention to detail, accuracy, and organizational capabilities.
? A collaborative spirit with a strong commitment to teamwork.
? A genuine passion for delivering outstanding customer service and fostering positive client interactions.

Qualifications

Candidates should possess the following qualifications: ? An active General Lines P&C license (Texas Department of Insurance) is required. ? A minimum of two years of experience in personal lines insurance is preferred.

Career Growth Opportunities

This role offers substantial potential for professional development within the personal lines insurance sector. You will have ample opportunities to enhance your skills and further your career while contributing to our team?s success and the overall growth of the organization.

Company Culture and Values

We pride ourselves on fostering a culture that emphasizes expertise, collaboration, and exceptional service. Our team is committed to mutual support and thrives in an environment that encourages teamwork and open communication. Join us to be part of a reputable company known for its dedication to providing the highest level of service in the industry.

Employment Type: Full-Time

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