Client Success Manager for a Love Coaching Company ( High Ticket )

Client Success Manager for a Love Coaching Company

Remote Full time United States

We are a dynamic team dedicated to transforming lives through our innovative love coaching programs, Love Accelerator and Lux. We empower individuals in their personal development, mindset, and relationship goals. We seek a proactive and empathetic Client Success Manager to join our passionate team.

Who We Are Looking For:
? Experience: Prior experience in client success, sales, and coaching.
? Characteristics:
? Highly organized and conscientious
? Proactive and self-starter
? Success driven team player
? Personable and empathetic
? High integrity and strong character
? Trusted advisor
? Passionate about the importance of high-quality relationships
? Values healthy relationships in life

Key Responsibilities: ? Set up clients to know how to use and be successful in the Love Accelerator program. ? Monitor activity of 250+ clients to identify opportunities for further support. ? Direct interaction with clients via phone/Zoom to identify key needs, identify wins, address resistance or fear, and develop action plans for next steps. ? Qualify clients for an upsell into our premium program, Lux. ? Remediate payment plan failures for existing clients. ? Process renewals, and secure referrals and testimonials. ? Manage a 40-hour weekly schedule including: ? Conducting client onboarding calls to help clients get started and use the product. ? Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages. ? Monitoring feedback surveys, addressing issues, and conducting follow-ups. ? Identifying good leads in the community to ascend to our highest level program. ? Monitoring, and supporting the progress of your clients. ? Mitigating refunds / Buyers remorse through direct communication by phone or Zoom. ? Participate in regular team meetings with the lead.

Qualifications: ? Strong interpersonal and communication skills. ? Ability to handle multiple tasks and maintain attention to detail. ? Ability to be present with emotional conversations with clients at times. ? Proficiency in using digital tools for scheduling, communication, and customer management. ? A proactive mindset to create opportunities rather than waiting for them to show up.

Why Join Us?

You?ll be part of a supportive and innovative environment where you can genuinely make a difference in people's lives while growing professionally.

If you are passionate about helping others succeed and thrive in a fast-paced, rewarding environment, we would love you to join our team. Apply today to contribute to our mission of ?Empowering Humanity to Thrive In Healthy, Loving Relationships?.

Benefits

Remote work, base salary + commission and the ability to grow in a scaling company.

OTE $80,000 - $90,000/Year

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