Digital Transformation Coordinator

About the position

This multifaceted position involves overseeing project coordination, controlling online banking systems, and supporting the Digital Innovation & Transformation Manager. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position suits individuals passionate about project management and interested in understanding basic aspects of online banking and IT operations. The role requires familiarity with project management methodologies and experience working in operational roles within diverse industries. Proficiency in online banking systems, with a strong understanding of banking processes and member experience, is essential. Effective communication skills are necessary to collaborate with diverse teams and stakeholders, and the candidate must be efficient in time and workload management. The position also demands excellent organizational techniques and the ability to adapt to changing priorities while handling multiple projects simultaneously. An analytical mindset with a focus on problem-solving and continuous improvement is crucial, along with a working knowledge and understanding of financial institution operations and business processes, including technology operations. The candidate should be detail-oriented, adaptable, and capable of working in a fast-paced environment, with advanced verbal communication skills to articulate thoughts and ideas clearly.

Responsibilities
? Coordinate project activities, ensuring tasks are completed within established timelines and budgets.
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? Participate in implementing new Digital Banking products, testing, and post-implementation support of online banking service products, including product marketing, to increase awareness and adoption rates internally and externally.
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? Collaborate with cross-functional teams to define project objectives, scope, and deliverables.
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? Troubleshoot technical issues related to online banking services, providing timely resolutions.
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? Monitor project progress, identify potential risks, and propose solutions to ensure successful completion.
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? Implement enhancements and updates to online banking platforms based on user needs and industry trends.
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? Prepare and maintain project documentation, reports, and status updates for stakeholders.
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? Collaborate with cross-functional teams to implement digital banking initiatives.
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? Assist the department Manager with Digital Banking project plans, allocate resources, and monitor project progress to achieve successful outcomes.
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? Manage and maintain online banking systems, ensuring smooth operations and user support.
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? Train users on new features, functionalities, and security measures of online banking systems.
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? Aid in operational tasks like department audits, core management or configuration and administrative support within IT operations.
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? Assist in documenting department operational procedures and maintaining documentation related to processes.
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? Be an individual who can proactively contribute innovative ideas as part of a collaborative team effort.
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? Maintain knowledge with B.S.A. Compliance training.
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? Other job-related duties as assigned.

Requirements
? Two years of banking experience and technical support preferred.
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? A two- or four-year college degree in Business Administration, Finance, Information Technology, or a related field, or completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training or apprenticeship program.
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? Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) is required.
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? Excellent Problem-Solving/Analysis skills.
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? Excellent communication and writing skills.
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? Excellent conceptual thinking and analytical skills.

Nice-to-haves
? Experience working in operational roles within diverse industries.
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? Familiarity with project management methodologies.

Benefits
? Medical, Dental, and Vision
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? 401K Plan with Matching
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? Tuition Reimbursement Program
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? Supplemental Benefits
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? Engagement Area
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? Wellness Studio & Gym
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? Company Paid Life Insurance
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? Health Savings Account with Company Contributions

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