Clinical Intake Coordinator
Posted 2025-03-15CTSA is seasrching for an exceptional Clinical Intake Coordinator licensed in Maryland to join our team!
Description
Background
The Center for Trauma, Stress, and Anxiety, LLC, is a growing multidisciplinary mental health practice with a mission to become the premier integrative health and wellness resource for trauma and anxiety in our community. We have two Maryland locations (Bel Air and Nottingham), as well as a sister wellness company in Bel Air offering vibrational sound healing, yoga therapy, meditation, executive function coaching, reiki, retreats, intensives, and more.
We are looking to meet the growing needs of our communities and add a Clinical Intake Coordinator (Counselor, Social Worker, Psychology Associate, or Psychologist) to our incredible, multidisciplinary team who have a passion for biopsychosocial assessment and coordinating client care. The right clinician will have a fervent desire to be part of a thriving team culture.
A Little Bit About Who We're Looking For:
Let's be transparent.
We are looking for clinicians that do what they say they're going to do. The ones who show up, ready to do what's right even when no one else is looking. The ones who take pride in being in the honorable role of a helping professional, and feel that they are aligned with their purpose and their why. We are not looking for the ones who are on the hunt for the "next best thing" and feel like the grass is always greener. We want professionals who are down to earth, aligned with their purpose, and want to work for a practice that really cares.
Let's be clear.
Sometimes we're going to ask you to do things you don't feel like doing... Like completing your notes by 12 PM the next day or taking the extra step to reach out to a provider in our community to get an update on a client you both share. This might take time, and it will certainly take effort. But it shows our clients and our community that we are invested in their well-being, and we expect that of our clinicians.
Let's be good teammates.
We work hard and play hard. We want people on our team who are excited to be here and share in our shenanigans. We love being playful, creative, innovative, and offering services that no one else offers. We love supporting each other through the highs and lows - personally and professionally. If you're not interested in that, please don't apply.
Let's be an inspiration to each other.
We will not tolerate negativity, drama, or gossiping. Drama breeds negativity and we are fiercely protective of the healthy, supportive culture we've built and work hard to maintain. We believe that our work environment should be fun, challenging, and inspiring. We want people with positive attitudes that we can "do life" with, who are ready to inspire their coworkers, their clients, and their communities.
Let's talk about money.
Maybe we aren't the highest paying private practice due to accepting insurance, but we're not the lowest paying either. We offer our clinicians a fair rate, and in exchange for that, a ton of support. We have an onboarding and training program that supports you through your first 90+ days of employment. We set you up to be a source of empathy and authority in your community through social media and marketing content that you won't find elsewhere. We encourage you to grow clinically and become more than just a "sit and chat" clinician. We can fill any therapist's caseload in two weeks max that knows how to retain a client and has a flexible schedule. We do things for our clinicians that we don't have to do... But we do it because we want to and we care. If you're looking for a job with the highest paying salary, please don't apply here. Stick to private-pay.
What you may not like about Us:
We think it's a good idea to tell people what they're not going to like about us, right up front, so they can save themselves the time and not apply if they know it's not going to be a good fit. Here's what you should know...
1. We have high expectations. We expect our clinicians to know how to provide evidence-based services in a way that our clients can heal. If our clinicians do not feel confident, we are ok with that, because we can help them grow and deepen their skills. But we do expect them to tell us so we can offer help.
2. You can't cancel on your clients because you don't feel like talking to them that day. Cancellations are for emergency situations only.
3. You must comply with our office policies. Policies are created to keep order and healthy boundaries, and we all know how much we need that!
4. You must keep precise documentation and ensure it's done on time. We use this to ensure quality as well as make sure our clients are being served properly.
5. You will be held accountable for the caseload you agree to see with us. We will provide support and a steady flow of referrals. But if you consistently fall short despite full support from leadership and our admin team, we will hold you accountable.
What you will LOVE about Us:
If those things above don't worry you, then keep reading. Because there is a lot to LOVE about us. We offer all the amazing things of a larger agency (good benefits, team culture, support), but with the private practice mentality. Here's what employees say they love about us...
1. We are very fair. You might not love every policy or decision, but we are always fair.
2. Our office staff couldn't be more supportive and amazing. They handle everything and they're literal Rockstars. That means you get to focus on what you're good at, and leave the administrative headaches to them.
3. We love to get together for non-mandatory fun. We like each other. We know each other's struggles and families and growth edges, and we praise each other's accomplishments.
4. We offer integrative services and love when our clinicians create groups, retreats, seminars, etc. grounded in the intersection of their passions/hobbies and their clinical skills. We almost always say yes to our clinicians' ideas! We offer a lot of creative freedom here, and we're proud of it.
5. We care about you. We want to see you succeed, find your niche, and align with your purpose. We will invest in you if you invest in us. It's a two-way street.
We know this is a lot of info... But we believe it is crucial you know enough about us and our culture before you make a decision to apply. Please understand, we are not looking for people who are job hoppers. We are not interested in those seeking a 50 cent on the hour raise. We are looking for professional clinicians who truly want to feel like part of a team, and part of something bigger than themselves.
If that's you, then what are you waiting for? Read more about our position and fill out the application!
The Position:
The Center for Trauma, Stress, and Anxiety, LLC, is a thriving private practice specializing in trauma and anxiety treatment. We are seeking a dedicated and skilled Clinical Intake Coordinator to join our team. We are committed to providing high-quality, evidence-based care to our clients while fostering a collaborative and supportive environment for our clinicians. This position is ideal for a clinician who thrives in a team-oriented setting.
We are currently searching for a virtual or hybrid Clinical Intake Coordinator to join our team. This person must be licensed in the state of Maryland. We are open to full-time or part-time, employee or contract positions. Only clinicians who are independently licensed will be considered for contract work.
This position may also afford opportunities for offering group therapy, supervision, and/or carrying a small caseload to support a full-time salaried position with higher compensation. This is an opportunity to build a fairly customizable position that suits your needs.
Key Responsibilities:
Client Intake and Assessment:
? Collaborate with the administrative team, CTSA Director, and other leadership as needed to ensure balance between clinician availability/needs and client scheduling.
? Conduct initial client assessments to determine mental health needs.
? Gather initial biopsychosocial and psychiatric information to support treatment planning.
? Assign clients to appropriate clinicians based on their needs and clinician availability and schedule intake with assigned clinician..
? Refer to all relevant services (group therapy, medication management, other services, referral partners) to support the client's full needs as identified at initial intake.
? Maintain accurate and confidential client records in compliance with HIPAA regulations.
? Ensure all intake documentation is completed and filed appropriately.
? Serve as the primary point of contact for new clients during the intake process.
? Follow up with clients who have not successfully completed intake with the assigned clinician.
? Follow up with clients to ensure appropriate clinician fit within 30 days of intake.
? Collaborate with the Clinical Director to identify and remedy any barriers to clients receiving timely and high quality services.
? Collaborate with clinical staff to facilitate seamless client transitions into therapy.
? Track Key Performance Indicators (KPIs) relevant to client care and administrative operations.
? Provide regular reports to appropriate staff and departments to support data-driven decision-making.
Additional Responsibilities (for those looking for full-time position only):
? Assist with administrative tasks such as data entry, report generation, and office management.
? Provide administrative coverage during staffing shortages, including handling general phone lines.
? Participate in marketing initiatives.
? Assist CEO with additional tasks as assigned.
Qualifications: ? Active licensure or license-eligible as a Counselor, Social Worker, or Psychologist in Maryland ? Excellent evaluation and diagnostic skills ? Excellent written and verbal communication skills Strong organizational skills ? Part-time Employees receive the following benefits: ? Flexible work hours - create your own schedule (though we ask for child therapists to have after some after school availability at least twice per week) ? Fully remote/telehealth and hybrid opportunities available ? 401(k) with 4% match ? Opportunities to create groups, retreats, intensives, workshops, and more for extra income ? A steady stream of clients ? Private practice autonomy with group practice support ? Full administrative support for scheduling/coordination, billing, and more, so you can focus on providing exceptional treatment (and not the other stuff) ? Case consultation, peer education, and case conferences for continued support and learning ? A warm collegial environment that values work-life balance
Full-time Employees receive the following benefits:
? Competitive pay with salary for full-time employees
? Paid time off
? Flexible work hours - create your own schedule (though we ask for child therapists to have after some after school availability at least twice per week)
? Fully remote/telehealth and hybrid opportunities available
? 401(k) with 4% match
? Medical, Dental, and Vision Insurance
? Health savings account
? Life insurance
? Opportunities for employer-paid advanced training and certification
? Multiple bonus pay opportunities (e.g., performance bonuses,
? Opportunities to create groups, retreats, intensives, workshops, and more for extra income
? A steady stream of clients
? Private practice autonomy with group practice support
? Full administrative support for scheduling/coordination, billing, and more, so you can focus on providing exceptional treatment (and not the other stuff)
? Case consultation, peer education, and case conferences for continued support and learning
? Fully furnished office spaces for you to add finishing touches and make it your own
? A warm collegial environment that values work-life balance
Application Process: Interested candidates should submit a detailed resume, a cover letter highlighting relevant experience and interests, and contact information for three professional references.
We look forward to welcoming a compassionate and dedicated professional to our team who shares our mission of providing exceptional care to clients, and fostering a collaborative and innovative workplace.
Salary
$45 - $70 per hour
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