Dental Patient Relations Specialist

Join our team as a Patient Relations Specialist, enhancing patient experience across our offices in Brooklyn and Queens. Join a team that is focused on delivering the best patient experience to ensure that our patients keep returning for their oral health care.

Salary: $30,000-300,000

Key Responsibilities:

• Resolve patient feedback and concerns promptly and efficiently via phone, text, and email.

• Own and manage all patient feedback programs, working closely with the team. Implement strategies to resolve conflicts and enhance patient satisfaction.

• Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.

• Serve as the primary point of contact for patients, coordinating appointments, and addressing inquiries

• Resolving complaints, and ensuring patient satisfaction and retention.

• Assisting with insurance and financial discussions

• Discussing and presenting treatment plans

Qualifications:

• Minimum 5 years in a dental office setting.

• Proficiency in Dental Software (Dentrix Ascend, Eaglesoft, OpenDental)

• Proficiency in Software (Google Workspace, Slack, and Asana)

• Knowledge of dental insurances, including PPO, DMO, DHMO (Capitation), and NYS Managed Care Programs

• Understanding of in-network/out-of-network benefits and fee-for-service models.

• Strong knowledge of third party financing; Lending Club, Alphaeon, Care Credit, etc.

• Familiarity with general dentistry and orthodontics procedures and treatments.

• Experience in Customer Service or Patient Relations

• Ability to Handle Confidential Information

• Proficient in data entry and analysis, with experience using Excel and other similar programs.

General Skills

• Strong written and verbal communication skills.

• Excellent critical thinking and problem-solving abilities.

• High attention to detail.

• Outstanding organizational and multitasking skills.

Remote Work:

• High-speed internet and a dedicated workspace to ensure productivity.

• Ability to maintain confidentiality regarding sensitive issues.

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