Spanish Call Center Banker

About the position

The Spanish Call Center Banker position at Aryan Solutions PTE. LTD. is designed for individuals who are passionate about helping clients achieve their financial goals through effective communication and tailored solutions. This role is pivotal in connecting clients with the extensive range of banking services offered by the bank. The banker will be responsible for balancing service requests with sales opportunities, ensuring that clients receive the best possible advice and support. The position requires a deep understanding of financial products and the ability to ask insightful questions to uncover clients' life and financial objectives. By pairing clients with appropriate solutions and services, the banker plays a crucial role in enhancing client satisfaction and loyalty. In this role, the banker will engage with clients to build and deepen relationships, identifying their financial needs and recommending suitable products and services. This includes selling and fulfilling various banking products such as checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans. The banker will also be responsible for quoting rates, terms, and programs for banking solutions, while managing risk in every transaction by leveraging available tools. The ideal candidate will possess strong problem-solving skills, attention to detail, and a customer-focused mindset, ensuring that every client interaction is positive and productive.

Responsibilities
? Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
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? Responds to customer inquiries and concerns, creating customized solutions
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? Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
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? Identifies client needs for licensed sales functions, making referrals to Line of Business partners
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? Quotes rates, terms, and programs for banking solutions
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? Manages risk in every business, product, and service transaction leveraging available tools

Requirements
? High School Diploma / GED / Secondary School or equivalent
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? Attention to Detail
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? Client Solutions Advisory
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? Customer and Client Focus
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? Interpret Relevant Laws, Rules, and Regulations
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? Adaptability
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? Client Experience Branding
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? Customer Service Management
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? Issue Management
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? Problem Solving
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? Active Listening
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? Business Development
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? Consulting
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? Referral Identification
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? Research

Nice-to-haves

Benefits

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