Medical Records Retrieval Representative

Welcome to Humana, a leading healthcare company dedicated to helping our members live healthier, happier lives. We are currently seeking a detail-oriented and highly organized Medical Records Retrieval Representative to join our team. In this role, you will play a crucial part in ensuring the accuracy and completeness of our members' medical records. The ideal candidate will have a passion for healthcare, strong communication skills, and the ability to work independently in a fast-paced environment. If you are looking for a meaningful career opportunity where you can make a positive impact on the lives of others, we encourage you to apply today.

Retrieve and review medical records from various healthcare providers to ensure accuracy and completeness.

Maintain a high level of organization and attention to detail in all aspects of medical records retrieval.

Communicate effectively with healthcare providers to obtain necessary medical records and resolve any issues or discrepancies.

Follow company protocols and procedures to ensure HIPAA compliance and protect the privacy of our members' medical information.

Collaborate with other team members and departments to ensure timely and accurate retrieval of medical records.

Utilize electronic medical record systems and other relevant technology to efficiently retrieve and review medical records.

Maintain accurate and up-to-date records of all medical records retrieval activities.

Proactively identify and address any potential issues or challenges that may arise during the medical records retrieval process.

Provide exceptional customer service to our members and healthcare providers, addressing any questions or concerns in a timely and professional manner.

Stay informed about industry updates and changes in medical record retrieval processes and procedures to continuously improve performance and quality of work.

Adhere to company guidelines and standards to meet productivity and quality goals.

Continuously seek opportunities for process improvement and suggest new strategies to increase efficiency and accuracy in medical records retrieval.

Attend trainings and meetings as required to stay updated on company policies and procedures.

Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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