Vendor Operations Program Manager

BCforward is seeking a Vendor Operations Manager to work remote in PST timings

Start/End Dates: 2/20/2025 - 8/19/2025

US - CA - South Metro - Remote

Job Title: Program Management - Program Manager

Scaled Operations Lead

We are seeking a skilled Vendor Operations lead to join our dynamic team. The ideal candidate will be responsible for overseeing vendor relationships, optimizing operational processes, and ensuring the efficient delivery of products and services to our organization.

Key Responsibilities:

Develop and maintain strong relationships with vendors, serving as the primary point of contact for our team on the overall relationship.

Monitor vendor performance and conduct regular evaluations to ensure compliance with contractual obligations. Set up and monitor vendor tracking and measurement of all vendor activities.

Prepare for and establish new support requirements between the vendor as required, ensuring effective enablement and performance is in place at the right time.

Work with Vendor to identify & implement opportunities for continuous operational efficiency improvements and opportunities to reduce tasks through advances in processes and automation.

Provide regular cadence of updates to leadership on vendor performance, capacity, program changes, application health and continuous improvements efforts. .

As the scaled operations lead, work with adjacent teams to identify and support the establishment of additional scaled operations capability for RL Sales.

Qualifications:

Bachelor's degree in supply chain management, business administration, or a related field

Proven experience in vendor management or a similar role

Strong negotiation and conflict resolution skills

Excellent analytical and problem-solving abilities

Proficiency in Microsoft Office and vendor management software

Outstanding communication and interpersonal skills

Ability to multitask effectively and manage multiple projects simultaneously

Preferred Skills:

Knowledge of industry-specific regulations and compliance requirements

Experience with financial reporting and budget management

Familiarity with data analysis and AI enhanced business intelligence tools

Project management experience

The successful candidate will play a crucial role in optimizing our vendor operations, contributing to the overall efficiency and success of our organization. If you are a detail-oriented professional with a strategic mindset and excellent relationship-building skills, we encourage you to apply for this exciting opportunity.

MUST HAVE SKILLS

Understand sales processes in salesforce

Application health score card

Vendor performance score card

leadership reporting

Work on SLA?s

Establish a SLA model

Track and define SLA

Quarterly reviews with SLT

Work on contract processes

More strategic

Writing SQL queries ? work on data sets

Vendor management

Hands on with tools ? Salesforce

Scale up in vendor management role

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