Senior Manager, Client Service

Our vision is loved brands, done sustainably, for a better shared future. The Coca-Cola Company operates as a global network across over 200 countries, using scale and local knowledge to succeed. A key part of this network is Enterprise Services, offering globally scaled services. Coca-Cola Creative Studios, an ambitious in-house agency at our global headquarters in Atlanta, GA is part of Visual Content Management Services and delivers strategic creative, digital, and video content for the global Marketing and PACS (Public Affairs, Communications, Sustainability & Strategic Partnerships) group. Our vision is to deliver exceptional client experiences and results, helping our clients achieve their business goals through innovative communication strategies and exemplary service. As a Senior Manager, Client Service, in this single contributor role, you will act as the main point of contact for clients, overseeing high-quality service delivery, excelling in client relationship management and project oversight. In this role, you will partner with creative and operations teams, engage with senior executives, and play a critical role in articulating client needs to bring the vision to life.

What You?ll Do for Us
? Build, maintain, and enhance strong relationships with key clients, understanding their business needs and objectives. Help translate and advocate for these needs with creative and project teams.
? Serve as the primary point of contact for clients, facilitating both project-based and general communication and ensuring timely and effective resolution of client inquiries and issues.
? Partner with the Director, Agency Operation on the execution of client projects, ensuring that deliverables are met on time, within scope, and on budget. Act as the central point of coordination for all client-related engagement.
? Partner with the Senior Director, Creative Studios to establish, monitor and evaluate client service performance, utilizing key metrics to drive continuous improvement and accountability.
? Collaborate with the Director of Creative Excellence to help coordinate client engagement sessions and align client expectations, needs, and project status updates.
? Partner with the Director of Creative Excellence to champion high-quality creative execution that exceeds stakeholder expectations.
? Foster an environment that actively seeks feedback from stakeholders to improve the quality of work.
? Lead, mentor, and collaborate across the agency to foster a culture of innovation, collaboration, and excellence.
? Stay informed about industry trends, competitive landscape, and emerging client needs to provide proactive solutions.
? Qualification & Requirements
? Bachelor?s degree in Design, Fine Arts, Communications, Marketing, or a related field.
? 5-7 years of experience in client service with experience in communications, public affairs, or sustainability initiatives preferred.
? Prior agency experience required..
? Proven track record of leading successful client engagement, managing senior stakeholders and collaborating with creative teams to deliver client expectations.
? Strong understanding of brand development, communication strategies, and client engagement.
? Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
? Demonstrated ability to lead and influence in a matrixed organization with commitment to client satisfaction and proven ability to gain client trust.
? Exceptional people skills and a proactive and collaborative mindset, with the ability to build and maintain effective working relationships working with senior stakeholders.
? Solid project management skills with a track record of delivering project milestones on time.
? Well organized with the ability to prioritize and manage multiple projects and stakeholders simultaneously.

What We Can Do For You
? Global Communication at Scale: Lead and influence communication initiatives that reach audiences worldwide, leveraging our vast global network and resources.
? Expansive & Diverse Projects: Work on a wide range of communications projects that engage various stakeholders across the business with exposure to diverse business challenges.
? Collaborative Environment: Engage with a talented and diverse team that encourages innovation and values creativity, providing a stimulating environment for professional growth.

Skills:
Photography; Relationship Building; Strategic Thinking; Visual Design; User Experience (UX) Design; Graphic Design; Creative Briefs; Waterfall Model; Arts Education; Adobe Illustrator; Visual Graphics (Inactive); UI UX (Inactive); Adobe Photoshop; Storyboards; Motion Graphics; Agency Management; Creative Directing; Creative Design

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