Operations Specialist-Corporate Travel Agent

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Specialist-Corporate Travel Agent within PNC's Supply Chain Management organization, you will be based within Pittsburgh, PA, Cleveland, OH, Philadelphia, PA, Raleigh, NC or Louisville, KY. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. The successful candidate will have the following qualifications: Minimum 2 years previous experience working on a Global Distribution System (GDS), Sabre preferred. Minimum 2 years previous technical experience providing detailed system support via Concur. 5 years prior corporate travel experience is highly preferred. Problem-solving skills with the ability to respond to difficult customer situations and forward unresolved issues to management for resolution. Ability to work efficiently in a fast-paced environment. Professional verbal and written communication skills; must be able to communicate effectively with individuals at all levels of the organization using tact, diplomacy, and a high level of cultural sensitivity. Strong attention to detail. Excellent customer service skills. Must exhibit sound and accurate judgment. Experience booking international travel and/or group travel. Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions. Ensures the appropriate materials, documentation and capacity are available to complete transactions. Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities.

Responsibilities
? Executes complex transactions/processes utilizing standard procedures.
,
? Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures.
,
? Identifies and addresses exceptions and serves as a point of escalation for complex transactions.
,
? Partners internally with service partners to route calls, documents or other action items to complete transactions.
,
? Interacts with external customers to complete transactions.
,
? Ensures the appropriate materials, documentation and capacity are available to complete transactions.
,
? Provides consultation and advice to internal and external customers.
,
? Reviews existing processes, recommends improvements and drives implementation.
,
? Serves as a subject matter resource for process improvement projects.
,
? Trains and onboards new hires.
,
? Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
,
? Reviews reports to identify exceptions, monitor quality and ensure compliance.
,
? Participates in risk mitigation activities.

Requirements
? Minimum 2 years previous experience working on a Global Distribution System (GDS), Sabre preferred.
,
? Minimum 2 years previous technical experience providing detailed system support via Concur.
,
? 5 years prior corporate travel experience is highly preferred.
,
? Problem-solving skills with the ability to respond to difficult customer situations and forward unresolved issues to management for resolution.
,
? Ability to work efficiently in a fast-paced environment.
,
? Professional verbal and written communication skills; must be able to communicate effectively with individuals at all levels of the organization using tact, diplomacy, and a high level of cultural sensitivity.
,
? Strong attention to detail.
,
? Excellent customer service skills.
,
? Must exhibit sound and accurate judgment.
,
? Experience booking international travel and/or group travel.

Nice-to-haves
? Accountability
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? Customer Needs (Inactive)
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? Customer Solutions
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? Ensure Compliance
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? Personal Initiative
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? Process Improvements
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? Results-Oriented
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? Risk Mitigation Strategies
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? Standard Operating Procedure (SOP)

Benefits
? Medical/prescription drug coverage (with a Health Savings Account feature)
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? Dental and vision options
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? Employee and spouse/child life insurance
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? Short and long-term disability protection
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? 401(k) with PNC match
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? Pension and stock purchase plans
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? Dependent care reimbursement account
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? Back-up child/elder care
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? Adoption, surrogacy, and doula reimbursement
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? Educational assistance, including select programs fully paid
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? A robust wellness program with financial incentives
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? Maternity and/or parental leave
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? Up to 11 paid holidays each year
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? 8 occasional absence days each year
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? Between 15 to 25 vacation days each year, depending on career level and years of service.

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