Claims Adjuster - Mechanical Operations

Description:
? Answer and respond to incoming customer inquiries (via online chat, email, and incoming/outbound phone calls)
? Achieve and maintain a target of answering 80% of incoming calls within specified service level agreements.
? Provide exceptional customer service and friendly, knowledgeable, and prompt support
? Process a minimum of 5-7 claims per hour on all programs.
? Demonstrate experience as a mechanic or customer service representative in the mechanical field.
? Develop and maintain a thorough understanding of the company's products, services, policies, service agreements, guidelines, and procedures.
? Identify opportunities for process improvement, efficiency enhancement, and service optimization.
? Collaborate effectively with other teams? members, other departments to coordinate customer support efforts and resolve issues.
? Adhere to company policies, procedures, and service standards to ensure consistency, quality, and compliance in customer care operations.
? Achieve or exceed an average of 85% on the quarterly Quality Assurance scorecard.

Requirements: ? Mechanic knowledge and experience (Prior experience in claims processing is a plus) ? Minimum 1-2 years of experience in customer service, preferably in a call center environment. ? High School Diploma. ? Associate or bachelor?s degree preferred. ? Proficiency in using Microsoft Office tools (Outlook, Word, Excel) is preferred. ? Excellent verbal and written communication skills. ? Strong customer service orientation with a focus on providing exceptional customer experiences. ? Ability to handle difficult or sensitive situations with empathy and professionalism. ? Strong organizational and time management skills with the ability to multitask and prioritize workload effectively. ? Strong analytical and problem-solving skills. ? High level of accuracy and attention to detail in processing claims and customer information. ? Ability to follow procedures and guidelines to ensure compliance and accuracy. ? Ability to work effectively as part of a team and collaborate with colleagues and other departments. ? Ability to adapt to changes, learn quickly, and work effectively in a dynamic and evolving environment.

Benefits:
? paid time off
? medical
? dental
? vision
? 401k match (50% on the dollar up to 7% of employee contribution)

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