Call Center - Bilingual Spanish

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If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive?s bilingual call center team. You?ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you?ll be provided computer equipment and in-depth training.

Job opportunities
? Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
? Bilingual Customer Service Representatives support customers? inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
? Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you?ll also offer customers additional products

Must-have qualifications
? A minimum of two years relevant work experience.
? {OR} A minimum of two years post-secondary education
? Fluent in Spanish and English (speak and read)
? Sales only: Property & Casualty license; if you?re not already licensed, you?ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: April or May 2025

Schedule: This is a full time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.

Work from home office requirements
? Designated workspace free from noise and other distractions
? High-speed internet at your expense unless otherwise required by law
? Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
? All Progressive hardware you receive needs to be connected to a surge protector

Compensation
? $21.00 or $22.00 per hour depending on the role you are selected for
? Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
? An additional 10% when you work evening or weekend hours
? Performance-based rewards
? Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits
? 401(k) with dollar-for-dollar company match up to 6%
? Medical, dental & vision, including free preventative care
? Wellness & mental health programs
? Health care flexible spending accounts, health savings accounts, & life insurance
? Paid time off, including volunteer time off
? Paid & unpaid sick leave where applicable, as well as short & long-term disability
? Parental & family leave; military leave & pay
? Diverse, inclusive & welcoming culture with Employee Resource Groups
? Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

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