Contract Remote Client Accounts Administrator

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team.

Title: Contract Client Accounts Administrator

Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA

Hours: 9 am -5:30 pm EST

Key Notes/Company Details:
? Headquartered in both Chicago, IL and London, England.
? Multi-Billion Dollar Business, Employing over 3600 Lawyers
? Culture includes individuals of high standards, providing support and collaboration throughout the business
? Work with a reputable global firm known for its excellence in professional services.
? Temporary position with potential for growth and advancement within the firm.

Responsibilities: ? Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions ? Continually drive results through innovation and thought leadership ? Lead a team of billing specialists, ensuring overall alignment with the firm?s billing practices, policies and procedures ? Be responsible for providing daily supervision, support and guidance to direct reports ? Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients ? Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee ? Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members ? Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success ? Interact with clients, attorneys, and business professionals and act as a point of escalation ? Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner ? Escalate unresolved billing issues to senior management for timely resolution as needed ? Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously ? Analyze the need for additional metrics to continuously drive exceptional client service levels ? Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting ? Determine if additional reporting is needed to drive exceptional client support ? Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution ? Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items ? Track and resolve tickets assigned by the Accounting Service Desk on a daily basis

Requirements: ? 5 years? experience successfully managing high volume billing portfolios in a law or professional services firm ? Experience as a team lead (preferred) ? Expert experience and knowledge with the following: ? Client Accounts (to include domestic, global and e-Billing) ? Direct Billing ? Experience with Quality Assurance and strong understanding of pricing arrangements ? Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant ? Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub. ? Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs ? Must have strong attention to detail ? Ability to troubleshoot and resolve complex problems ? Must have proven analytical skills ? Must exercise sound judgment and have decision-making skills ? Strong communication and interpersonal skills required to interact with business professionals and timekeepers ? Ability to work independently and is able to take direction well ? Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team

Education:
? High School Diploma required, Bachelor?s Degree in Finance, Accounting or similar field preferred

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