Accounts Receivable Coordinator, HBS Online

About the position

The Accounts Receivable Coordinator at Harvard Business School (HBS) Online plays a crucial role in managing the day-to-day activities related to accounts receivable and customer service inquiries concerning financial components of the registration systems. This position is integral to ensuring that all financial transactions are processed accurately and efficiently, while also serving as the first point of contact for any financial questions from customers. The Coordinator will work closely with the Business Operations Team and act as a liaison to HBS Online Support Services, ensuring that all requests and inquiries are handled promptly and effectively. In the realm of accounting, the Coordinator will manage all incoming accounts receivable activities, which include processing loans, military benefits, wires, and credit card transactions. This involves receiving, reviewing, and processing transactions as necessary, while maintaining comprehensive documentation related to payment activities. The role also requires recording participant and company payments in the HBS Online administrative system and running reports from other Harvard University systems for reconciliation and tracking purposes. At the end of each month, the Coordinator will create ADIs to reflect various financial activities in the General Ledger and will be responsible for researching and analyzing transactions to support month-end close and balance sheet reconciliations. The position also encompasses administrative responsibilities, such as running regular transaction reports for revenue reporting and participating in the design and testing of administrative system functionalities. The Coordinator will resolve help desk tickets related to customer payment issues, ensuring timely responses and effective communication with participants. Additionally, the role includes overseeing the creation and maintenance of communication templates to facilitate consistent service delivery by the Business Operations and Support Services teams. This hybrid position requires the ability to work both independently and collaboratively, with a strong emphasis on customer service and attention to detail. The Coordinator will also serve as a backup for the Administrative Coordinator in managing office supplies and other administrative tasks as needed. Overall, this role is vital to the financial operations of HBS Online, ensuring that all accounts receivable activities are conducted smoothly and efficiently, while also providing exceptional service to customers.

Responsibilities
? Manage all incoming accounts receivable activity including loans, military benefits, wires, and credit card transactions.
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? Maintain departmental documentation related to payment activity.
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? Record participant and company payments in the HBS Online administrative system.
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? Run reports from other Harvard University systems for reconciliation and tracking as necessary.
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? Create credit vouchers to record payments received by check.
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? Create ADIs at month end to reflect various financial activities into the General Ledger.
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? Research and analyze transactions in support of month end close and balance sheet reconciliations.
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? Certify loan requests through ELM in compliance with HBS Online loan policies.
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? Respond to vendor inquiries about audits and compliance.
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? Run regular transaction reports for Revenue Reporting and prepare ad hoc reporting as requested.
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? Participate in the design and testing of administrative system functionality; make recommendations for enhancements.
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? Resolve help desk tickets related to customer payment issues in a timely manner.
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? Oversee the creation and maintenance of communication templates and processes for consistent service delivery.
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? Analyze ticket data to assist tracking of volume and issue types and suggest improvements to payment options or processes.
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? Serve as back-up to the Administrative Coordinator for office supply ordering and other administrative tasks.

Requirements
? High school diploma, GED, or equivalent required.
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? 3 years of related experience is required.
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? Intermediate Microsoft Excel experience and general Microsoft Office experience is required.
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? Proven ability to utilize multiple financial and reporting systems.

Nice-to-haves
? Accounting experience preferred.
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? Familiarity with HBS or Harvard financial systems is a plus.

Benefits
? Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year, and up to 12 weeks of paid leave for new parents.
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? Comprehensive medical, dental, and vision benefits, disability and life insurance programs.
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? Child and elder/adult care resources including on-campus childcare centers and Employee Assistance Program.
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? University-funded retirement plan with contributions from 5% to 15% of eligible compensation.
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? Tuition Assistance Program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
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? Tuition Reimbursement Program providing 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses.
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? Professional Development programs and classes at little or no cost.
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? Various commuter options including discounted parking and half-priced public transportation passes.

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