IT Operational Analyst (Healthcare/Dental Preferred)

The IT Operational Analyst serves as a key liaison between business units and the IT department, ensuring that technology solutions are effectively aligned with business requirements and operational goals. This role involves identifying technical deficiencies in IT systems, gathering business requirements, and working with IT teams to implement and optimize solutions. The IT Operational Analyst also provides support for ongoing IT operations, ensuring the continuous improvement of systems and processes.

Job Summary Details:
? Act as the primary point of communication between business units and IT, translating business needs into technical requirements.
? Work with stakeholders to gather and document detailed business requirements, ensuring they are clearly communicated to IT teams.
? Analyze existing IT systems to identify technical deficiencies, performance issues, or areas for improvement.
? Collaborate with IT teams to design and implement solutions that address technical deficiencies and improve system performance.
? Understand and apply knowledge of Robotic Process Automation (RPA) processes, API processes, and web applications in troubleshooting and implementing solutions.
? Provide support for diagnosing and resolving technical issues in IT systems, ensuring minimal disruption to business operations.
? Maintain detailed documentation of system deficiencies, solutions implemented, and process changes.
? Regularly update stakeholders on project progress, system improvements, and issue resolutions.
? Continuously seek opportunities to enhance IT systems and processes through feedback and technological advancements.

Education/Experience:
? Graduate Degree in Information Technology, Business Administration, or a related field.
? Minimum Experience Comments 2 in an IT operational role, with a focus on business analysis and systems improvement.

Specific Skills/Knowledge:
? Strong analytical skills and the ability to identify and address technical deficiencies.
? Knowledge of data analysis, SQL, and reporting tools.
? Proficiency in business analysis tools, process modeling, and IT troubleshooting.
? Excellent communication and interpersonal skills to effectively liaise between business and IT teams.
? Strong understanding of IT systems and the ability to perform in-depth analysis of technical processes.
? Ability to multitask and manage several projects simultaneously.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That?s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:
? Competitive pay structure and savings options to help you reach your financial goals.
? Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
? Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
? 100% employer-paid dental coverage for employees and eligible dependents.
? Vision insurance with low-cost premiums for employee-only coverage and dependents.
? Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
? Flexible Spending Accounts for healthcare and dependent care expenses.
? Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
? Long-term disability coverage.
? Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
? Employee Assistance Program (EAP) to support mental health and well-being.
? Generous vacation and sick leave policies, with the ability to roll over unused time.
? 10 paid company holidays.
? Tuition reimbursement for eligible educational expenses.
? Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $65,000 - $75,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.