Customer Success Manager (remote work ok)
Posted 2025-03-15Qualified candidates please reply to [email protected]
SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models.
Requirements include:
? 2 years? experience working in the media or in technology industry
? Undergraduate degree
? Strong written and verbal communications skills
? Strong organizational skills and attention to detail
? Basic understanding of HTML and XML a plus
? Interest in media, a must
Responsibilities
? Manage customer deployment process
? Attend and eventually lead organizational meeting with customers
? Work with development to create initial version of implementation
? Collect comments from customer and work with development to make changes
? Work with customer and platform with approval issues
? Post deployment proactively engage with customers to review results
? Use data driven methodology to improve customer success
? Introduce customers to new opportunities for further success
? Work from anywhere with a slight preference for the Eastern Time Zone
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