BI Claims Adjuster - Associate Manager

Description:
? The Associate Manager is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes.
? This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives.
? This individual develops strategies to achieve employee performance levels and the expert execution of claim processes.
? The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
? The individual manages customer conflicts and assists with establishing unit goals and objectives.
? The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

Requirements: ? 4 year Bachelors Degree (Preferred) ? 5 or more years of experience (Preferred) ? This job has supervisory duties. ? In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Benefits:
? National General Holdings Corp. is an Equal Opportunity (EO) employer ? Veterans/Disabled and other protected categories.
? All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
? Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
? In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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