Customer Service Expert, Italian and English

Description:
? Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022
? It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs
? As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions
? Spotify is currently available in 180+ countries
? You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!

Requirements: ? Excellent Written skills in Italian (C1) ? Good Verbal & Written skills in English (B2 or above) ? Valid work-permit to work in the EU ? Previous Experience in Customer Service is a plus ? Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution ? Positive attitude and great interpersonal skills, with a ?can do? attitude ? Ability to present complex information in a simple and understandable way

Benefits:
? Long-term job security with permanent contract
? Additional health insurance and life insurance
? 24 days of paid annual leave, 3 of which are wellness days
? 1.5h paid breaks per day
? Food vouchers
? Clear career path within the company
? Ability to work from home after training in our modern Sofia office
? Competitive salary
? World-class on-the-job training
? Fully digital employee services through eSignature
? Employee assistance program, including 24/7 access to psychological support
? Employee discounts portal, featuring over 20 exclusive discounts
? Employee referral program
? Rewards and recognition program
? Relocation package if you are relocating from another city or country
? Multisport card partially covered by the company
? In-house learning and development portals with training options for Certification
? Multiple events organized in the office for employee engagement as well as wellness initiatives
? Gift for birth or adoption
? Corporate social responsibility events and team buildings
? Exposure to global business knowhow.

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