Outreach Coordinator - Medical Records Retrieval

Outreach Coordinator (Medical Records Retrieval)

Location: Remote, must live in an approved work location

Pay: $16.50

Training schedule: M-F, 10:00 AM - 6:30 PM EST

Regular schedule: M-F, 8:30 AM - 5:00 PM EST

Type: Contract (long term, no end date)

Hiregy benefits are available during the contract period

Start date: Mar 3, or Mar 10, 2025

Job duties:
? Responsible for contacting and scheduling provider offices using various retrieval methods including mail, fax, electronic, and field as well as recording detailed documentation of all outreaches
? Scheduling and coordinating with field retrieval technicians to ensure medical record appointments are completed as efficiently as possible
? Communicate effectively with onshore and offshore team members
? Provide support and education to provider offices to ensure efficient retrieval of medical records
? Maintain a high call productivity volume to ensure project deadlines are met.

Requirements: ? No previous commitments ? MUST have ethernet connection in designated workspace ? MUST have at least 1+ year of related customer service experience, overcoming objections, outbound calling, etc. ? MUST be able to make 60 outbound calls minimum a day, be persuasive and able to move the call along to get the medical records person to commit to giving us the records ? Able to be organized to follow back up to make sure they get the records ? Background check required ? Drug screening required ? Employment and education verification required ? High school diploma required

Career outlook:
? Gain experience working for a global organization!
? Voted one of the 500 fastest growing companies, they anticipate they will grow 3x their size and they promote from within
? Work with the largest premium brands such as: Anthem, BCBS, United, Humana
? Gain experience in/with healthcare technology
? This company prides themselves on using the best technology and tools available, build your resume and gain experience with programs such as Salesforce
? Gain experience with a progressive organization: The future of healthcare is in-home! This company's solutions support the direction healthcare is moving in and their services are relevant for future years to come
? Expect to cross-train, you will gain experience in many areas including: Virtual doctor?s visits, business-to-business medical records retrieval, heath risk assessments, etc.

Keywords: Customer service, outreach, call center, medical records, medical terminology, healthcare, doctors

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