Durable Medical Equipment Customer Service Representative

SunMED Medical is looking for a customer service-oriented individual to join our team as a full-time remote customer service employee.

Responsibilities
? Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
? Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
? Share your knowledge of DME products with customers.
? Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
? Provide excellent customer service to patients, referral sources as well as our business partners.
? Communicating effectively with patients, therapists and other health care professionals.
? Maintain a relationship with referral sources.
? Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
? Hours of work will be 11AM-7PM Eastern time upon successful completion of training.

Qualifications
? Previous customer service experience, telephonic or face-to-face.
? Comfortable with discussing insurance coverage and financial responsibility with patients.
? Able to work in a fast paced environment with strong attention to detail is essential.
? Brightree experience is a plus
? Familiarity of medical terminology
? Strong sense of urgency and problem-solving skills
? Ability to multitask in a fast paced environment
? Adaptability to new processes and technology
? Excellent time management skills, organization, and with strong attention to detail
? Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
? The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel

Further consideration on compensation possible based on experience.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee discount
? Flexible spending account
? Health insurance
? Life insurance
? Paid time off
? Tuition reimbursement
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Application Question(s):
? What types of Durable Medical Equipment have you processed orders for?
? Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?

Experience:
? Brightree: 1 year (Preferred)

Work Location: Remote

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