Per Diem Associate Patient Care Coordinator

About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. This position is a per diem role. When business needs hours will be 8:00AM - 5:00PM; potential days Monday - Friday. The location for this role is Long Beach, CA and South Bay, CA.

Responsibilities
? Greets patients as they arrive and manage appropriate standard wait times
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? Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
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? Collects co-payments, co-insurance, and deductibles and issues receipts
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? Manages cashier box and daily deposits according to company policies
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? Answers phones and schedules appointments
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? Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
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? Manages medical records (maintains, files/scans, prepares for schedule)
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? Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
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? Establish and maintain effective working relationships with patients, employees, and the public
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? Performs all other related duties as assigned

Requirements
? High School Diploma / GED (or higher)
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? 1+ years of experience in healthcare or customer service
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? Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Nice-to-haves
? 1+ years of experience with medical office processes
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? 1+ years of related work experience including data entry
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? Prior experience with EMR computer applications

Benefits
? Health and well-being programs and services
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? Flexible work schedule and remote-friendly positions
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? Health, vision and dental benefits
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? HSA and FSA eligible plans
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? 401(k) savings plan
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? Childcare benefits
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? Short-term/ long-term disability coverage
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? Basic life insurance and AD&D
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? Employee stock purchase plan
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? Home office stipend for remote employees

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