Call Center Representative - Hybrid Remote
Posted 2025-03-14EXCELLENT PAY AND BENEFITS!
Be a part of one of the most successful financial institutions in the country!!
Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 126,000 members worldwide. With assets over $10 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve.
We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!
? 401(k) Plan, Match, and Profit Sharing
? Annual Wellness Benefit
? Education Assistance
? Employee Loan Discounts
? Medical, Dental, and Vision (Effective date of hire)
? Paid Holidays
? Paid Time Off Program
? Staff Incentive Variable Pay (Bonus)
Job Title: Call Center Representative
Responds to member questions regarding accounts, loans, and other credit union products and services.
Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule.
Salary Range: $50,100 - $68,850 per year, which is base pay.
Compensation will be based on candidate qualifications.
Job Scope/Duties
? This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
? Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
? Recognizes and offers members product or service options to best fit the member's needs.
? Resolves or escalates complaints through appropriate channels.
? Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
? Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
Experience/Minimum Education Requirements
? Requires a minimum of two (2) years of current and relevant experience in a financial institution.
? Call Center or strong member telephone experience is required.
? Bachelor's degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.
Knowledge/Skills/Abilities
? Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
? Must have excellent written and verbal communication skills.
? Attention to detail with high rate of accuracy is required.
? Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
? Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
? Ability to provide excellent service to members and support department to help achieve department goals.
MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled
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