Senior EHR System Administrator, Epic Support

About the position

The Senior EHR System Administrator at the University of Texas Dell Medical School is responsible for managing and optimizing enterprise-level IT systems, particularly focusing on Epic systems. This role ensures operational excellence, security, and scalability of IT infrastructure while providing strategic advice to IT leadership. The position is critical in supporting the mission of advancing health innovation and care delivery through effective management of healthcare technology.

Responsibilities
? Deploy and maintain Epic IT endpoint environments, including updates, performance tuning, and optimization.
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? Monitor performance metrics and resolve issues within Epic and integrated systems.
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? Collaborate with clinical and administrative teams to align Epic functionality with organizational workflows.
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? Install, configure, and maintain physical and virtual servers (Windows, Linux), storage systems (SAN, NAS), and networking equipment.
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? Administer and troubleshoot Active Directory, Group Policy, DNS, DHCP, and other critical IT infrastructure components.
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? Deploy and support Epic Hyperspace client, ensuring optimal functionality and user experience.
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? Manage virtualization platforms, including VMware vSphere/ESXi and Hyper-V, with a focus on high availability and fault tolerance.
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? Ensure the security and compliance of IT systems, adhering to healthcare regulations such as HIPAA.
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? Support high-performance computing environments, including hybrid cloud integration.
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? Manage enterprise backup and disaster recovery solutions, ensuring data integrity and rapid recoverability.
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? Optimize system performance through proactive capacity planning and monitoring tools such as SolarWinds, Nagios, or Splunk.
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? Develop and maintain comprehensive documentation for IT systems, processes, and configurations.
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? Collaborate with IT teams to design and implement technology solutions.
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? Mentor junior staff and provide technical guidance on complex issues.
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? Lead IT infrastructure projects, particularly those involving Epic implementations, data migrations, or system upgrades.
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? Work with vendors to procure, implement, and maintain hardware and software solutions.

Requirements
? Bachelor's degree in Information Technology, Computer Science, or a related field.
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? 8+ years of experience in IT systems administration.
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? Proficiency with enterprise virtualization platforms (VMware, Hyper-V) and exposure to advanced networking (firewalls, VLANs, SD-WAN).
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? Strong understanding of Active Directory, Windows Server, Linux, and enterprise storage solutions.
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? Advanced troubleshooting skills for complex IT systems, including root cause analysis and resolution.
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? Experience managing enterprise monitoring and alerting platforms such as SolarWinds, Zabbix, Datadog, or similar solutions.
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? Proven ability to design and implement secure, scalable infrastructure solutions.
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? Excellent verbal and written communication skills, with the ability to present technical concepts to broad audiences.

Nice-to-haves
? Epic IT endpoint and backend infrastructure deployment support experience.
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? Epic certifications in one or more modules, particularly System Pulse or Technical Coordinator certifications.
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? Experience in a healthcare IT environment with knowledge of clinical workflows and integration.
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? Familiarity with hybrid and cloud computing platforms (AWS, Azure, GCP) and cloud-based monitoring.
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? Scripting and automation experience using PowerShell, Python, or Ansible.
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? Understanding of ITIL processes and frameworks for incident and change management.
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? Project management experience.
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? Experience with advanced storage systems such as Nutanix, NetApp, or Dell EMC.

Benefits
? Health insurance coverage
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? Retirement plan eligibility through Teacher Retirement System of Texas (TRS)
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? Paid holidays
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? Paid time off for volunteering activities
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? Professional development opportunities

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