COBRA & Flexible Benefits Product Specialist

Want to join a growing, winning team selected as a National Best Places to Work, Ingram?s Best Company to Work For and one of the Top 100 Healthiest Workplaces in America? We work hard to provide a great environment where people enjoy coming to work and have access to a balanced quality of life. Delta Dental of Kansas is a place where employees can grow and develop, positively impact their communities, and achieve their personal and professional goals.

Our employees listen to, learn from, support, and encourage one another in a fast-paced, fun, and engaging environment. We put our customers and stakeholders at the center of all we do and strive for excellence. We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork.

We are dedicated to the personal and professional development of our employees by encouraging employees to grow and do their best. We balance work and life priorities by promoting the health and wellness of our employees. We regularly recognize and celebrate our employees for their outstanding work and accomplishments. We promote employee connection, empowerment and engagement with employee and volunteer activities throughout the year.

How We Take Care of Our People:
? A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!
? ?You? time: we offer paid vacation, flexible and remote work options, sick time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.
? Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.
? Competitive compensation package that includes an annual bonus and merit increase.
? 401(k) plan with company match and additional contribution for those who are eligible.
? Employee Assistance Program for you and everyone in your household.
? Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs and tuition reimbursement programs so employees can improve their knowledge and skills.
? Named the top 2024, 2023, and 2022 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits.
? Our Culture Champions and Wellness Committees plan various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls and many other activities to enhance employee connection and engagement.

Delta Dental of Kansas Has Been Recognized Nationally and Locally As:
? Named 2023 Best Company to Work for by Ingram?s Magazine.
? Named 2024, 2023 and 2022 Healthiest 100 Workplaces in America by Springbuk.
? Named the top 2023 Healthiest Employer by the Kansas City Business Journal.
? Named a Best Place to Work by the Wichita Business Journal 2021, 2022, and 2023.
? Nationally selected as Best Places to Work in Insurance in 2021 and 2022.
? National Company of the Year for Insurance by the American Business Awards (Gold Award).
? Management Team of the Year (American Business Awards).
? Most Innovative Company of the Year under 2,500 Employees (American Business Awards).
? Top Innovation Award by the Wichita Business Journal.
? Healthy Workplace Gold Award for excellence in employee engagement and community service.
? AM Best ?Excellent? rating among over 16,000 insurance companies for business. management, innovation, operating performance, and risk management.
? Sales Excellence Award for Outstanding Sales Growth.

Key Responsibilities: ? Must possess an advanced degree of product knowledge and understanding of laws and Federal regulations and changes related to all Delta Dental of Kansas and Surency products, with a strong focus on COBRA and Consumer Directed Health products (?Flex? products such as FSA, DCFSA, LPFSA, AAFSA, LFSA, HSA, HRA, Parking, Commuter, and Transit Benefits, etc.) and administration. This includes but is not limited to IRS regulations and the components required to build these plan benefits within our operations system(s). ? Responsible for working directly with all departments within the company to ensure client requests are met and a high level of service is consistently provided. Will provide support to Sales Team as needed regarding the implementation and onboarding of COBRA and Flex groups, as well as for existing business and the management of new account relationships. ? Assists the Sales Team with service calls to provide information, answer questions, solve problems and recommend solutions. Will communicate directly with clients, beneficiaries and brokers regarding COBRA and Flex administration as necessary. ? Duties associated with COBRA administration include but are not limited to sending COBRA notices & letters; posting payments; processing status changes; updating appropriate system(s) with rate, plan, division and other plan information, department & brokers; setting up new clients and establishing eligibility connections to carriers as needed; processing COBRA communications within established timeframes; completing open enrollment and onboarding processes timely and accurately; maintaining records regarding notifications, payments and customer/client interactions; handling reporting processes for groups; reconciling enrollments, charges and payments; overseeing the day-to-day emails/faxes/mail and related tasks regarding Surency COBRA support; and assisting with answering COBRA questions from consumers and groups as needed. ? Duties associated with Flex administration include but are not limited to assisting with the new group setup and renewal process; creating and processing import files; completing group change requests; overseeing day-to-day emails/faxes/mail and related tasks regarding Surency Flex Eligibility and Group Administration; and monitoring and completing tasks associated with the Identity Verification (?IDV?) process. ? Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, Minnesota, Colorado, or South Dakota.

Requirements: ? High school diploma required, two years of business school or college preferred. ? Subject matter experience and expertise required for COBRA and Flex products. ? Error rate of 5% or less. ? Multi-tasking and in-depth problem-solving skills required. ? Strong computer knowledge including Microsoft Word, Excel, and Outlook required. ? Strong written and professional verbal communication skills required. ? Organizational skills, accuracy, and attention to detail are required. ? Possess a strong working knowledge of software systems.

Delta Dental of Kansas is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Tuition reimbursement
? Vision insurance

Supplemental Pay:
? Bonus opportunities

Work Location: Remote

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