Associate Customer Support Specialist, French and English

Description:
? The Customer Support team is seeking a knowledgeable and customer-focused french and english fluent individual to join our team as an Associate Customer Support Specialist!
? As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers.
? You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences.
? This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively.

Requirements: ? Previous experience in a customer support or technical support role, preferably in the software industry. ? In-depth knowledge of fleet management software and related technologies is a plus! ? Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. ? Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. ? Customer-centric mindset with a passion for delivering exceptional support experiences. ? Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. ? Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. ? Flexibility to work occasional evenings or weekends to accommodate customer needs. ? Must be fluent in both french and english.

Benefits:
? Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family)
? Vision insurance
? Incentive stock options
? 401(k) match of 4%
? PTO - 4 weeks (increases at year two)
? 12 company holidays + 2 floating holidays
? Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
? FSA & HSA options
? Short and long term disability (short term 100% paid)
? Community service funds
? Professional development funds
? Wellbeing funds - $150 quarterly
? Business expense stipend - $125 quarterly
? Mac laptop + new hire equipment stipend
? Remote working friendly since 2012

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